Email archived?

Hi. On december 12th I received this email from PlusNet:

"This email is to inform you that your mailbox has been archived.

We have taken this action as you have not accessed your default mailbox since
21:01:42 31/08/2007.
To keep your mailbox active, you need to access it and collect E-Mail at least
once in a 180 day period."

Now, why was this done? It's been nowhere near 180days !!

How do I get them back?

I remember a note from PN to the effect that they may do this after 90 days. (This was about 2 yrs ago after a load of 'backscatter' started turning up in peoples default catchall)

Then there was forum comment that they wouldn't actually do this until 180 days....

But you have neither.

I don't know of any advice or direction on the PN help pages. Effective communication of what service is offered is an area that PN still isn't good at. This is a great pity since their product actually stacks up well against the options. Their communication failings cause most of the grief IMHO.

Hi there,

If you PM me a username or ticket number I'll be able to take a look at this for you if you like. I've got an idea what it might be but won't be sure till I take a look.

Hope that helps, please let me know,

Hi, thanks for the PM.

Well as I suspected it is an error on our part - the script has been altered now and archives mailboxes not accessed in 90 days rather than 180 but unfortunately the email template wasn't changed at the same time. I've raised a task to get this changed and also passed a ticket through to get the mail unarchived for you.

Sorry for the hassle,

Hi - any idea when my archived email will come back?

Have you the ticket ID? Matt's not in over the next couple of days unfortunately but I can try and pick this up for you if you'd like?

Rgds,

ticket 23885318

I've just had a look into this and can see that the earliest email you have is from the date of the archive. I've passed the ticket to our networks guys to restore this for you.

thanks. fingers crossed this time...

Well the network guy just passed it straight back again - the earliest email is STILL the archive message. I had loads before December!