I've had this double checked this morning and anything on your account has been released to your mailbox.

So what happened to all my emails prior to december?

Archived must be the new word for lost

I bleeding hope not! PN have lost enough of my (and everyone elses) emails in the past as it is!!

I don't know, any email that we had archived has been released. I've asked for this to be done 3 times and there isn't anything else on there.

so you've lost (deleted!) my email?!?!

Previously on Archived.........

Hi again,


We have investigated the issue here and unfortunately the email has been deleted. This can't now be recovered. We archived your mail on the 12th December as you hadn't logged in to it since the 31st August, and emailed you informing you of this on the same day. Once we archive email there is a period of 30 days were we keep this on our servers, after this date the archive is removed and the mail not retrievable. You posted in here on the 11th Jan asking what had happened, this wasn't picked up until the 14th Jan and no other method had been used to ask us to restore this.

We ran the unarchive process on the 14th Jan(and twice since), and because the script ran without errors it was believed this had worked correctly.

We realised today that the 14th Jan was more than 30 days from the archive and therefore it would not be able to restore this.
Sorry if it's not the answer you wanted, however this is what has occurred.

Par for the course! (no pun intended)

Why the frown? From what Chris has said there were no mistakes made by Plusnet.

If a ticket had been raised rather than posting on here (this is NOT an official support channel) it is possible that the emails could have been saved. I think it significant that the OP hadn't accessed the mailbox between 31st August and around 11th January when they discovered it was somewhat empty.