Did the Plusnet Ticket system just die ?

I was just replying to a Ticket I had opened this evening (23998559), clicked "Save" (or whatever it is) and suddenly the ticket, and a couple of others from this month, have all disappeared.

Try searching for closed tickets.

I knew as soon as I had posted that someone would post that or something like it ! As it happens, they were open tickets and I had already searched ... and they've all reappeared this morning.

Spoke too soon. It's back to displaying only "Service Notice" entries (regardless of search criteria selected).

Ok, it seems to be me at fault ) According to CSC the tickets I'm raising are on the "master" account, but I'm only looking at the ADSL "child" account. Although I only recall refreshing a page ! Oh well, I can see them all now.