How long

Wonder how long it will be,before I move on to the next step of migration ?

swan46

What step are you at now?

Checking your details Your order is awaiting submission.

If you are making any initial payment by direct debit rather than card the order will not be submited until the dd is setup.

When did you submit your MAC?

You should get connected 5 working days after that, unless you made your first payment by DD, in which case it is more like 10 working days.

Edited by BlueRhizome (Sat 09-Feb-08 12:50:38)

MAC Submitted on 31/01/08 along with dd.

I recommend that you join the PlusNet Community Forum: http://community.plus.net/forum/
They have PlusNet staff there who check your orders pretty much immediately. Someone has just submitted a similar question to yours there and got a very quick answer. Apparently, if you were with Pipex and LLU'ed, this can slow down your order. Give the forum a try!

In reply to:

---

MAC Submitted on 31/01/08 along with dd.

---

This can slow down things - I made first payment by credit card and things moved very quickly.

It can take 5 working days for the bank to set up the direct debit. PN then have to request the funds from the bank - another three to four working days. Once the money is with PN your order will proceed.

It might be quicker to add a credit/debit card to your account and give PN a phone and get them to take your first payment from the card.

Hi there,

This isn't actually the case, once a DD is activated the order is submitted to BT and the payment request is submitted to the bank (we assume that as the details are correct the payment will be successful).

To the OP, given the dates you've supplied I'd expect the DD to be activated and the order submitted on Monday, but if not I'll get our finance team to chase it for you.