Your experience of Phone line rental and Talk.

Having been delighted with PlusNet Value Broadband,
I am now considering moving my line rental and unlimited/Anytime talk package from BT to PlusNet.
It will be more convenient to have everything in one place.

I am interested in hearing about others experience who have done this.
Including the following:
1. What happens if something goes wrong with the phone line.
Is it PNs responsibility to get BT to fix it.
2. Was the switch over trouble free.
3. Is PN phone billing easier to understand than BTs.
4. If ever I wanted to move from PN in the future will I have problems?

I did have a line fault about 2 years ago and underground cable from road to house had to be replaced.

After the usual checks Plusnet contacted Openreach who sorted the matter.

As it's purely a matter of changing billing transfer was seamless.

Never have had any problems understanding either company's billing.

As it's still a BT line moving suppliers should never be a problem.

In reply to a post by ash76:

Having been delighted with PlusNet Value Broadband,
I am now considering moving my line rental and unlimited/Anytime talk package from BT to PlusNet.
It will be more convenient to have everything in one place.

I am interested in hearing about others experience who have done this.
Including the following:
1. What happens if something goes wrong with the phone line. - you contact Plusnet phone faults and if there is some doubt whether it is a phone or broadband fault they can't pass the buck
Is it PNs responsibility to get BT to fix it. Yes
2. Was the switch over trouble free. Yes
3. Is PN phone billing easier to understand than BTs. Can't comment as I didn't BT on-line billing but I like the ability to download the calls in csv format
4. If ever I wanted to move from PN in the future will I have problems? No

Edited by deleted (Sun 28-Aug-11 10:30:21)

Thanks Guys.
Very helpful responses.

Edited by deleted (Sun 28-Aug-11 20:41:32)

In reply to a post by ash76:

1. What happens if something goes wrong with the phone line.
Is it PNs responsibility to get BT to fix it. YES
2. Was the switch over trouble free. YES
3. Is PN phone billing easier to understand than BTs. YES
4. If ever I wanted to move from PN in the future will I have problems? NO

I'm happy with PN BB & Phone

In reply to a post by reserved:

In reply to a post by ash76:

1. What happens if something goes wrong with the phone line.
Is it PNs responsibility to get BT to fix it. YES
2. Was the switch over trouble free. YES
3. Is PN phone billing easier to understand than BTs. YES
4. If ever I wanted to move from PN in the future will I have problems? NO

I'm happy with PN BB & Phone

So your answer to Q4 is expectation rather than experience? .

Though I do believe you are correct.

Been there, done that, no hassle.

1. Your only point of contact becomes Plusnet. They call BT Openreach to get a line fault fixed. Had a fault last year and liaison between PN and BT Openreach was good though fault was tricky and took more than 1 visit to fix. Turned out to be 2 seperate faults, one was my master socket, the other at the exchange.
2. Switch was seamless.
3. Any billing must surely be easier to understand than BT!
4. Can't comment but I doubt it. I've heard horror stories about moving away from Talktalk.

In reply to a post by RobertoS:

In reply to a post by ash76:

So your answer to Q4 is expectation rather than experience? .

Though I do believe you are correct.

Correct on both counts

In reply to a post by ppppenguin99:

3. Any billing must surely be easier to understand than BT!
LOL.
Yes. Hopefully it will be as easy and clear as the PN billing of my broadband.

Not with Plusnet, but I've completed a move from one Wholesale Line rental and calls service to another (not LLU Talk as offered by TT and Sky). The move is completed on an order from your new talk provider to OpenReach and in my case was ordered and committed (all automatically) by OpenReach within one hour of the web order from me to my new provider: the transfer then took place on the 14th day thereafter (due I believe to slamming rules, you should receive a letter from your loosing provider to confirm this).

The actual transfer took place at about 3am, and I received a prompt e-mail to my ordering address from OpenReach to confirm it had taken place. Painless.

I had to move my talk service only, and the broadband stayed with the same provider with no interruption (although once the talk service was up and running I then ordered a broadband move). With most wholesale providers like Plusnet you can move talk and broadband together, in those cases the broadband will move first followed by the line/talk.

Edited by deleted (Mon 29-Aug-11 10:44:23)