Madasafish - no answer to customer support tickets

I raised a ticket with Madasafish (Plusnet) 24 hours ago and still haven't had a reply. At the time it stated it would take 5 hours to get a reply. I sent a second ticket in case the first one didn't get through and had no reply to that one either.

I was overcharged by £11 on my last invoice/direct debit and it seems nobody wants to actually sort it out.

I've flagged up your post here, it might get you a quicker reply even if it is Friday afternoon

Hi snapper70,

I can't locate your account from that username. Can you let me know the ticket ID so I can look at that for you.


Jojo