Worth a punt?

I'm sure this question gets asked all the time, but I have to ask it as I'm considering a move to Plusnet. Quite simply, how is their service these days? I'd value as much feedback on this as possible, especially from Plusnet customers. So if you have the time, please chip in.

Thanks.

Happy here. Streaming gets a little slow in the peak-time hours, but that's part of the package traffic management.

Make sure you have looked at the expected speeds for the product you are considering: http://www.plus.net/support/broadband/speed_guide/do...

They do deliver what is promised in that respect (excepting line issues due to BTw).

Very happy on Plusnet Value. Good, reliable service and a very good forum here




http://www.speedtest.net/result/1541286977.png

Edited by deleted (Tue 18-Oct-11 10:12:12)

I've been with Plusnet just over a month now since switching from O2. The switchover went smoothly and I've been very happy with the service I've been getting. Plusnet sorted out a problem with a stuck IP profile within 24 hours - see discussion here

Many thanks to all who have replied so far. I really appreciate your input and the links provided have been very useful and interesting.

In reply to a post by camieabz:

Streaming gets a little slow in the peak-time hours, but that's part of the package traffic management.

I was wondering how aggressive the traffic management Plusnet implemented was and how it effects various things. When you say streaming gets a little slow, could you elaborate a bit more please?

This may be helpful!

Both reserved's link and jelv's link (above) pretty much give you the info you want. If you want no management, spend an extra fiver per month for the 'Pro' option (basically your package choice with no management / extra priority).

PN regularly try for the extra fiver from me, which proves the whole thing is more about money than ensuring everyone has a usable service.

Ad hoc comments from a self selecting group are helpful.
But this ThinkBroadband tool is invaluable:

http://www.thinkbroadband.com/isp/compare.html

It uses a large, long established database, from users and is updated monthly.
The graphs are accurate but visually deceptive as they go up in 20% steps.
So look at the data as well as the graphs.