In reply to a post by m0aur:

You can reply to this message using our ticket system (https://portal.plus.net/wizard/?p=search) or you can call us free on 0800 432 0200. You can access your account (https://my.plus.net), support services (http://www.plus.net/support) and our community pages (http://community.plus.net) via our new tool called Plusnet assist which is available here: http://www.plus.net/assist

No mention of their new number (0345 140 0200) then as advertised here then!

In reply to a post by reserved:

In reply to a post by m0aur:

You can reply to this message using our ticket system (https://portal.plus.net/wizard/?p=search) or you can call us free on 0800 432 0200. You can access your account (https://my.plus.net), support services (http://www.plus.net/support) and our community pages (http://community.plus.net) via our new tool called Plusnet assist which is available here: http://www.plus.net/assist

No mention of their new number (0345 140 0200) then as advertised here then!

I was not aware of the new number, though that may be because I am usually bogged down trying to find someone from PN that is both competent & can read plain English. Obviously everyone has not experienced the same as me, but everything from being switched to someone else's number for 10 days upon connection, to getting a simple answer to a simple question, or being told I was on an 8Mb line when I was syncing at over 15, has been one long tale of woe.

In reply to a post by m0aur:

Reply from one James Poore which simply confirmed what I stated with no explanation. ...

Call Plan charge for the period 25-10-2011 to 24-11-2011 £3.50 - This is for the Call Plan (Talk Anytime)
Talk Anytime charge for the period 25-10-2011 to 24-11-2011 £11.99 - This is for the Line Rental

That's a perfectly clear explanation! What more do you want? Blood?

In reply to a post by XRaySpeX:

In reply to a post by m0aur:

Reply from one James Poore which simply confirmed what I stated with no explanation. ...

Call Plan charge for the period 25-10-2011 to 24-11-2011 £3.50 - This is for the Call Plan (Talk Anytime)
Talk Anytime charge for the period 25-10-2011 to 24-11-2011 £11.99 - This is for the Line Rental

That's a perfectly clear explanation! What more do you want? Blood?

Were you born stupid, or did you have to attend nightschool? I STATED TO PLUSNET AND HERE, THAT I WANTED TO KNOW WHY LINE RENTAL, WHICH DOES NOT INCLUDE ANYTIME CALLS, WAS DETAILED AS TALK ANYTIME CHARGE WHEN IT IS ALREADY LISTED AS CALL PLAN CHARGE. DO YOU SEE AN ANSWER TO THAT??????? Sorry to those that consider capitals as shouting, but some only understand capitals, joinedeyupity comes later. I am gaining the opinion that anyone even vaguely supporting PN is a sandwich short of a picnic.
Another example of total ignorance standing up for total incompetence (PN).

Edited by deleted (Tue 25-Oct-11 14:16:41)

Less of the insults please to those whose opinions differ from yours.

It seems you are not disputing what was charged but the way the ISP lists it on their billing.
Not a biggie to most I would have thought even if it seems so to you, so less of the flaming please.

In reply to a post by Sadoldman:

Less of the insults please to those whose opinions differ from yours.

It seems you are not disputing what was charged but the way the ISP lists it on their billing.
Not a biggie to most I would have thought even if it seems so to you, so less of the flaming please.

I AM NOT going to be called stupid without kicking back. Pretending line rental includes anytime calls may not be a biggie to some, but may well be to others. My main gripe, is that I cannot even get a simple question answered by a competent customer service, and that the pyramid selling seems to have brainwashed many.

Yes, "Talk Anytime" should say "Talk Evenings and Weekends" but you knew that and it doesn't affect what you have been charged.

I think the sooner this thread is closed, the better. m0aur, you have hijacked the thread, are adding nothing constructive and seem determined to have a moan about everything and everyone. Sorry.

Edited by kasg (Tue 25-Oct-11 14:38:51)

There's NO NEED to call you stupid!

You were not called stupid...it was not even inferred.

As I read the reply the poster indicated that he felt you were too demanding. That did not warrant the insulting response that also seemed to encompass anyone whose opinion differers from yours.That is just flaming.

In reply to a post by XRaySpeX:

There's NO NEED to call you stupid!

That is typical of the snide attitute that one comes to expect from fora. Stuff you, Stuff this forum, I am not being talked down to by the likes of you, for simply asking a question about a plainly misdescribed product. Close the thread, or kick me out, I will lose little sleep over either.