FTTC connection problems

Been noticing a few issues with my FTTC connection. I could be browsing quite normally then all access to pages will stop. It will come back after a few minutes.

Anyone know what might be causing or have similar problems?

Your VDSL modem is probably overheating - very common problem.

Either mount it vertically (as if fixing it to the wall) or raise it off the desk/table/floor so air can get underneath. If it continues to happen, raise a fault with plusnet who will arrange for it to be replaced (needs an engineer visit).

Also see: http://community.plus.net/forum/index.php/topic,1019...

Edited by deleted (Thu 26-Jan-12 22:18:48)

I have propped up the VDSL modem and it seems to work okay for a while but this morning I tried again and it hung for about 5 minutes.

I have raised a call 51596716.

Could some one have a look please?

In reply to a post by ConorMK:

I have propped up the VDSL modem and it seems to work okay for a while but this morning I tried again and it hung for about 5 minutes.

I have raised a call 51596716.

Could some one have a look please?

You may be unaware Open Reach are exchanging all VDSL Modems supplied prior to August 2011, irrespective of whom the FTTC ISP is, due to the alleged overheating issue. You should get a letter with a Booking Number for an Engineer. Mine was done on 30/January and Booking Lead-Time was 3-Days. Took the Engineer 10-minutes, if that.

http://www.thinkbroadband.com/news/4999-bt-to-replac...

Edited by deleted (Wed 01-Feb-12 12:51:41)

Have had mine since early last year but noone has contacted me about a replacement as yet.

You can always hang it out the window, its not going to overheat there


ok... you should not actually do that, but if you get a fan that would fix it for now, see this one as it should work for you http://www.beatson.co.uk/wp-content/themes/beatson/p... ...

Edited by iand (Thu 02-Feb-12 18:42:03)