Referrals gone after my PN account was closed

First the background; I sold my house and moved out on 1/7/11, I tried to retain my PN land line phone number to automatically forward calls to my mobile phone, but was advised that it would not be possible. Discussed it all with PN and suspended my account until the end (ish) December 2011, in the hope that I would swiftly find another home and simply restart my PN account at my new address

Subsequently I spoke to someone from PN in December who explained that due to OFCOM rules that PN would have to close my account at a pre-agreed cost of £25.00 to cover the suspension. Consequently it seems that I have "lost" the value of my referrals worth roughly £8.00 a month.

Seems to be a little daft to me, as PN have effectively saved themselves the cost of my referrals whilst retaining the customers, so far; there again maybe PN are shrewd folk. What incentive is there for me to refer PN again, now that my account is closed?

Although the account - the suspended bit - is closed it will have (should have) been downgraded to PAYG and you will continue to receive the referrals.

Attempted to login using my account name and password but get this response.....

Invalid username or password. Please try again.

Looks like its a closed account and I specifically pointed out, to the PN rep that I had referrals.

Flagged up

Thanks for your help

Hi xon,

Any chance you could PM me a ticket ID or your username please? I'd be happy to take a look and see what I can do.

When downgraded to the PAYG Account, this would have been a "free" account which does not get referal allowances!

In reply to a post by Oldjim:

Although the account - the suspended bit - is closed it will have (should have) been downgraded to PAYG and you will continue to receive the referrals.

It doesn't generate them but can receive them
http://community.plus.net/forum/index.php/topic,9357...

Edited by deleted (Tue 31-Jan-12 13:35:33)

Thank you all for your helpful ideas and input. Matthew has a PM.