In reply to a post by RobertoS:

Yikes!

Yikes was a pretty good word for what happend. I first thought it was a dns issue, but it turned out to be profiling .

It's still erratic.

Well WWWombat did say PN are saying "a temporary solution".

Expect a disconnection overnight .

This is the latest official position (19:38)

UPDATE

This is an update to our previous announcements regarding slow speeds. Our engineers have now identified and fixed the issue. If you are still experiencing slower speeds then we expect this to improve over the course of the evening.

This service status will remain open until we are satisfied that it is no longer affecting your service.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support

I wouldn't mind an explanation, just out of interest.

One of the gateways is still having problems. A Disconnect/Connect via the router menu seems to have fixed it for me.

Hi folks,

We've updated our service status a short while back.

Slow speeds/Data transfer (70143) - UPDATE

This is an update to our previous announcements regarding slow speeds.

Although customers are now having their correct traffic management profiles applied, this process is causing some customers to see further slow speeds and time outs. we are actively resetting parts of the platform to speed up this process and hope to resolve the problem soon

We'll update this service status again in the morning unless there are any updates to provide overnight.

Please accept our apologies for any inconvenience this may be causing.

Kind regards

Joanne Pilson
Customer Support

The guys are hard at it making sure we get back on track.

Jojo

In reply to a post by kasg:

In reply to a post by RobertoS:

Did this affect FTTC as well as ADSLx please?

Yes!

Our FTTC line didn't seem to suffer. I'm not there, so can't confirm the exact behaviour, but the wife carried on using the internet, including VoIP calls, without noticing.

The SamKnows results now show that the overnight period had slowdowns (ie the overnight that the original TM platform work was carried out on), but that yesterday had none of the ordinary TM evening slowdown applied - it worked at full speed throughout the day. At least at the test points, anyway.

I guess that was a result of the temporary fix