Problems just now???

Download has just crept up to 0.1mb a second, web pages taking 2-4 minutes to load, something has gone wrong lol

Lisa

Yep mine is absolutley crawling here too!

Sorry! Glad it's not just me then

0.5Mb downloads here.

My ping data is unaffected:

http://www.camieabz.co.uk/bb/bbdata.html

Can't access the support pages as yet. Maybe everyone is trying just that.

Plusnet are rubbish! (only joking! )

02/02/2012 @ 08:37

We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile.

Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience caused by the temporary low speeds.

Kind Regards,

Matthew Peckham
Customer Support

In reply to a post by camieabz:

0.5Mb downloads here.

My ping data is unaffected:

http://www.camieabz.co.uk/bb/bbdata.html

Can't access the support pages as yet. Maybe everyone is trying just that.

Plusnet are rubbish! (only joking! )

0.5mb, show off!! lol

Our ping is still 19ms, and our upload seems unaffected to

Lisa

In reply to a post by Footys:

02/02/2012 @ 08:37

We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile.

Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience caused by the temporary low speeds.

Kind Regards,

Matthew Peckham
Customer Support

Not keen on the term "DEFAULT PROFILE" is that implying that 0.1mb a second is the default lol

Lisa

I suppose it's designed to give a minimal working service for necessity tasks, while not overloading the network capacity.

Just tried a 5MB file download via TBB meter. Took around 6 minutes, at 110kbp/s (14KB/s). It's back to the 90s.

Hi all,

Really sorry about this. Some work on the traffic management platform last night/this morning is causing everyone to be issued with the default profile (which is pretty much exactly what Camie is saying ).

Our network engineers are investigating and Jojo's getting an update to the above service status together so that should be up shortly.

We'll make sure to keep you posted.

In reply to a post by lisaj:

Not keen on the term "DEFAULT PROFILE" is that implying that 0.1mb a second is the default lol

Is that the speed it sets to if you have used your allowance and any overspend you have set? (128kbps?).