Problems just now???

Download has just crept up to 0.1mb a second, web pages taking 2-4 minutes to load, something has gone wrong lol

Lisa

Yep mine is absolutley crawling here too!

Sorry! Glad it's not just me then

0.5Mb downloads here.

My ping data is unaffected:

http://www.camieabz.co.uk/bb/bbdata.html

Can't access the support pages as yet. Maybe everyone is trying just that.

Plusnet are rubbish! (only joking! )

02/02/2012 @ 08:37

We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile.

Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience caused by the temporary low speeds.

Kind Regards,

Matthew Peckham
Customer Support

In reply to a post by camieabz:

0.5Mb downloads here.

My ping data is unaffected:

http://www.camieabz.co.uk/bb/bbdata.html

Can't access the support pages as yet. Maybe everyone is trying just that.

Plusnet are rubbish! (only joking! )

0.5mb, show off!! lol

Our ping is still 19ms, and our upload seems unaffected to

Lisa

In reply to a post by Footys:

02/02/2012 @ 08:37

We are currently investigating a problem that has arisen during maintenance of our traffic management platform. Customers will likely experience slower speeds than normal due to being assigned a default profile.

Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience caused by the temporary low speeds.

Kind Regards,

Matthew Peckham
Customer Support

Not keen on the term "DEFAULT PROFILE" is that implying that 0.1mb a second is the default lol

Lisa

I suppose it's designed to give a minimal working service for necessity tasks, while not overloading the network capacity.

Just tried a 5MB file download via TBB meter. Took around 6 minutes, at 110kbp/s (14KB/s). It's back to the 90s.

Hi all,

Really sorry about this. Some work on the traffic management platform last night/this morning is causing everyone to be issued with the default profile (which is pretty much exactly what Camie is saying ).

Our network engineers are investigating and Jojo's getting an update to the above service status together so that should be up shortly.

We'll make sure to keep you posted.

In reply to a post by lisaj:

Not keen on the term "DEFAULT PROFILE" is that implying that 0.1mb a second is the default lol

Is that the speed it sets to if you have used your allowance and any overspend you have set? (128kbps?).

It might be sorted now, just got 9mb via speedtest.net

Lisa

Mines still the same!

Me too.

Back to normal now - I rebooted router not sure if thats what did it.

mine's still barely usable

Mine is also really slow still

Me too.

While getting low pings on my connection, I'm getting packet loss (usually getting 0% packet loss).

www.camieabz.co.uk/ping.png

Did a disconnect/reconnect using the router interface to change gateways and that changed to full speed from nothing would load

In reply to a post by Oldjim:

Did a disconnect/reconnect using the router interface to change gateways and that changed to full speed from nothing would load

Didn't work for me, maybe it depends on which gateway you get. Noticed a new update has justybeen posted by PN.

UPDATE

This is an update to our previous post regarding customers experiencing slow speed following last night's Traffic Management maintenance.

As well as slower speeds, customers may now be experiencing data transfer issues, causing web pages not to load and other internet activities to be slow or unresponsive.

Our engineers are continuing to investigate the problem and we will update this service status as soon as we have more information.

Please accept our apologies for any inconvenience this may be causing.

Kind Regards,

Joanne Pilson
Customer Support

It did but only temporarily - I am now seeing the same as the service status said but at least I can actually post here - before I couldn't do anything

Over two hours since it started now - fairly major (near) outage for PlusNet.

I reconnected the modem after seeing that other people were getting faster...

I too seemed to be speedy initially (maybe the first few minutes), but it has all gone slow again.
On pcl-ag06 right now.

In reply to a post by lisaj:

It might be sorted now, just got 9mb via speedtest.net

Lisa

Spoke to soon, been out, just got back and its horse poo again, i'm having to send this using my Android as a hotspot

Lisa

When I read that work is being carried out on this or that I think oh no were are in for another cock up.

Aha - now testing at full line speed, first time I've even been able to do a speed test today!

Yup. Back to full speed.

Mine is still running, (or should that be crawling?) at a snails pace

It will save you a lot of heartache if you sign up for the Plusnet Service notifications.

I received 2 emails this morning about the problem and so stopped thinking about panic telephone calls to PN or whatever.

The part of the PN web site where you can sign up for the emails is difficult to find so please will a PN person supply the info so others can sign up for the emails.

PN reporting that they've applied a temporary solution.

Speeds seem to be back to normal... certainly OK here.

I have just about had enough of PN. I have had a week of multiple disconnections, and though 'Nothing to do with us guv', a complaint magically cleared it up, now 25kBps for most of the morning, which has been happening a lot lately for short periods. As I cannot post in the forum (Banned for stating facts)I feel a MAC coming on.

Hi DRW,

The RSS link for the service status feed is here: http://usertools.plus.net/status/status.xml

Hope that helps,

Obviously the problems in this thread are not the ones you've been experiencing prior to 8.30am today though. Seems whatever casued today's probs are pretty widespread and seem to be on the mend.

Yep, been having problems today myself. And for a while could not access the Plusnet service status page - or this forum - to find out if it was a known issue.

It does seem to be improving, touch wood. Earlier I couldn't even run a speed test, or get pages to load.

In reply to a post by TLM:

Earlier I couldn't even run a speed test, or get pages to load.

My speed dropped to 32bits/sec when I tried to download a one megabyte file. Guess the estimated time!!

In reply to a post by orbrey:

Hi DRW,

The RSS link for the service status feed is here: http://usertools.plus.net/status/status.xml

Hope that helps,

Thanks for that; it's now on my RSS list

Thank you - I actually meant the web page where one can sign up to receive the
Plusnet Service Status emails from
[email protected]

and then if the answer to that could be made into a sticky for the forum I think that we get a lot less unhappy people.

Ah, beg pardon (though the RSS link should work with most mail clients) - there's a signup form for email updates at http://usertools.plus.net/status/email.php

Did this affect FTTC as well as ADSLx please?

Edited by RobertoS (Thu 02-Feb-12 18:17:28)

In reply to a post by RobertoS:

Did this affect FTTC as well as ADSLx please?

Yes!

Yikes!

In reply to a post by RobertoS:

Yikes!

Yikes was a pretty good word for what happend. I first thought it was a dns issue, but it turned out to be profiling .

It's still erratic.

Well WWWombat did say PN are saying "a temporary solution".

Expect a disconnection overnight .

This is the latest official position (19:38)

UPDATE

This is an update to our previous announcements regarding slow speeds. Our engineers have now identified and fixed the issue. If you are still experiencing slower speeds then we expect this to improve over the course of the evening.

This service status will remain open until we are satisfied that it is no longer affecting your service.

Please accept our apologies for any inconvenience this may have caused.

Kind regards

Joanne Pilson
Customer Support

I wouldn't mind an explanation, just out of interest.

One of the gateways is still having problems. A Disconnect/Connect via the router menu seems to have fixed it for me.

Hi folks,

We've updated our service status a short while back.

Slow speeds/Data transfer (70143) - UPDATE

This is an update to our previous announcements regarding slow speeds.

Although customers are now having their correct traffic management profiles applied, this process is causing some customers to see further slow speeds and time outs. we are actively resetting parts of the platform to speed up this process and hope to resolve the problem soon

We'll update this service status again in the morning unless there are any updates to provide overnight.

Please accept our apologies for any inconvenience this may be causing.

Kind regards

Joanne Pilson
Customer Support

The guys are hard at it making sure we get back on track.

Jojo

In reply to a post by kasg:

In reply to a post by RobertoS:

Did this affect FTTC as well as ADSLx please?

Yes!

Our FTTC line didn't seem to suffer. I'm not there, so can't confirm the exact behaviour, but the wife carried on using the internet, including VoIP calls, without noticing.

The SamKnows results now show that the overnight period had slowdowns (ie the overnight that the original TM platform work was carried out on), but that yesterday had none of the ordinary TM evening slowdown applied - it worked at full speed throughout the day. At least at the test points, anyway.

I guess that was a result of the temporary fix