|
|
on the phone faq https://www.johnlewisbroadband.com/faq/#linerental it says
What call features are included?
Our Home Phone services offer Voicemail Standard and 1471 free of charge and Caller Display. Optional call features can be added or amended at any time by visiting the Home Phone control panel.
so one would assume its free of charge as indicated above
But the link below says its an additional cost (scroll to bottom of page then click phone tab)
We also offer a range of call features such as caller display at an additional cost.
https://www.johnlewisbroadband.com/buying-guide/
how very confusing so PN is this feature free or not?
|
|
|
|
Reading that it says to me that VM and 1471 are free of charge, and caller display is also offered (but not included with the other two as 'free of charge'). Perhaps not as clear as it could be, but it makes sense to me - more than happy to pass on suggestions for an edit to the text on that page though?
|
|
|
"Our Home Phone services offer Voicemail Standard and 1471 free of charge. Caller Display and other optional call features can be added or amended at any time by visiting the Home Phone control panel".
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
thank you, although it reads to me as free of charge, the heading clearly says what's included
surely if is not free it would be mentioned in the next sentence which begins with Optional call features .
also on the home phone price guide https://www.johnlewisbroadband.com/terms/price-guide... there is a dash next to caller id, so how much is this ?
|
|
|
have just been through sign up , which says its free, seems like some of the text needs editing on the site to actually as its free 
screen shot http://postimage.org/image/ooa5va31x/
|
|
|
|
Hi,
Caller display is free of charge. I can see the slight confusion with the wording of it.
I have flagged this up with the relevant team.
Chris
|
|
|
|
|
|
|
Surely, like BT, Caller ID must be part of the Privacy Package which is included in all Phone Plans. Otherwise you will not be able see who/what is calling to preserve your privacy.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
|
Nope - on Plusnet it is 99p extra
|
|
|
Surely, like BT, Caller ID must be part of the Privacy Package which is included in all Phone Plans. Otherwise you will not be able see who/what is calling to preserve your privacy. On BT it is chargeable unless you satisfy this criterion - "Get these three calling features absolutely free with your calling plan when you make two calls a month".
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
|
I was under the impression that this thread is talking about John Lewis Home Phone; not Plusnet!
PN don't do any Privacy Package so your response is inapplicable to my comment.
Anyway, a PN (who manage JLP BB) rep here has already agreed that Caller ID is free for JLP Home Phone.
Don't be confused that just cuz PN runs JLP BB that the features are identical! In general JLP has extra features over PN for less dosh.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
That's Plusnet for you! Well the website is definitely badly worded, and the two reps posting here seem to be contradicting each other.
I agree in this instance - not good.
Edit - I too had forgotten this is the JL website, not PN. That complicates matters as the two could easily be not the same.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Edited by RobertoS (Mon 06-Aug-12 23:06:54)
|
|
|
Pure boundary condition and irrelevant to this topic.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Reading that it says to me that VM and 1471 are free of charge, and caller display is also offered (but not included with the other two as 'free of charge'). Perhaps not as clear as it could be, but it makes sense to me Perhaps you are blind to the full stop after "Caller Display" and preceding the optional features. It cannot make sense to anybody or perhaps you are insensible?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
|
Perhaps a tad harsh there? Sorry I did make a mistake though. Caller display is free for JLP customers.
|
|
|
Caller display is free for JLP customers.
If the call features are cheaper for JLP customers, won't this encourage Plusnet customers to migrate.
Wagstaff
"To injustice belongs injustice."
|
|
|
|
Look at the line rental costs and the cost for Anytime calls - overall Plusnet is cheaper and that is ignoring the pay 12 months up front line rental
|
|
|
Perhaps a tad harsh there? Perhaps so. But I maintain it was fair comment in view of your unwarranted claim.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
If the call features are cheaper for JLP customers, won't this encourage Plusnet customers to migrate.
The JL packages can almost be considered an extended product set to Plusnet. When one joins JL, they are actually signing a contract with Plusnet.
Oliver.
|
|
|
|
May be extra features for less on home phone (not yet convinced, will check myself) but when I saw this "Some broadband providers vary their charges according to where you live. We believe all our customers should be treated the same." on the JL Broadband page, it struck me, yes, treated same and charged same, mostly a bit more than PN charges, and a 12 month contract even for the phone.
I went looking just to see if I could get the phone service from JL and add fibre from PN ! (no fibre here yet anyway, so a bit academic, but worth a look)
|
|
|
|
two weeks on from my first post about this , and PN have still not made this very simple change to the website, does not look good from the view of a paternal customers
|
|
|
|
Hi bob12345,
I have raised this to get this amended, unfortunately our web team team do have a heavy workload and sometimes other things will take priority.
I will chase this up and get it updated ASAP. I will also update you once this has been done.
|
|
|
... unfortunately our web team team do have a heavy workload and sometimes other things will take priority. On other things presumably. The website changes how often?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
does not look good from the view of a paternal customers Who's that? BT, the father of PN, is a customer of PN?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
|
Surprisingly often, actually - new offers, minor changes to text or banner images plus back end changes that aren't visible when viewing the site, that sort of thing.
|
|
|
|
This has now been amended and should now make easier reading.
Apologies for the wait with this.
|
Pages in this thread: 
Print Thread
deleted
