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the service is awful, massive customer base, lack of capacity.
I was offered a priority service, but it really is poor, frequent disconnects all the time, im going back to entanet, farewell and never again Plusnet, never ever again.
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disconnects suggest a line fault rather than a lack of capacity.....
Kris
Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre install date 24/08/2012
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If the disconnect is loss of sync then that is between you and the exchange i.e. BT and nothing to do with plusnet. You need to investigate a line fault. Plenty of help with this on the plusnet website help area.
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depends, 'disconnects' could mean loss of PPP session but not sync loss - that would likely be an ISP issue.
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That depends on what the PPP disconnects are caused by.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hi there,
Sorry about the problems you've had, I'm happy to get one of my team to pick any fault up and keep you updated all the way through it's fix process.
Just to note we certainly don't have a lack of capacity, we added more than ever a few weeks ago and we're nowhere near touching the limit of that.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Just to note we certainly don't have a lack of capacity, we added more than ever a few weeks ago and we're nowhere near touching the limit of that.
Then why do plusnet throttle just about every protocol at peak times?
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We perform traffic management for performance reasons, so realtime protocols always take priority. Plus as I've said in another thread the traffic management is much more relaxed than the website currently shows.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Hello Chris,
I use to be on 20CN on Plusnet aswell like Remidizer until my exchange was upgraded to 21CN. During peak times on the old 20CN network, the bandwidth does heavily drop through the floor and the ping times sky rocket and you lose connection during gaming.
On 21CN, there is no bandwidth or ping time issues that I've noticed. Plusnet cant help Remidizer until BT decide to upgrade his exchange (Inverness Culloden).
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Plusnet cant help Remidizer until BT decide to upgrade his exchange (Inverness Culloden).
Or the OP can ditch BTw ISP altogether and go with adsl2+ llu provider such as cable & wireless or talktalk - both are available at Culloden exhange. Can keep his bt line if he signs up via xilo or vivaciti
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