John Lewis BB - Priority Levels?

Just wondering if a Plusnet rep could give an indication of how traffic is prioritised on the JL unlimited product?
Reading through the FAQ I've assumed that traffic would go in the Gold queue (Titanium for VOIP and gaming) as traffic is listed as line speed for all protocols with no rate limits.

Having trouble at the moment as one protocol seems to be rate limited to 10.4 Mbps and unfortunately all my traffic passes over this service.
Strangely it is being classed as VOIP (It's not) which should fall into a prioritised queue.

Thanks

Gary

Hi Gary,

We apply no rate limits, and prioritise VoIP, Gaming and VPN. You can view how all traffic is prioritised at this link.

Has this been a persistent issue or something that is happening recently?

Thanks,

Edited by deleted (Tue 09-Oct-12 13:46:49)

Hi Chris.
Thanks for the reply.
The line has only been active a week but it has been an issue from the start.

Just had a reply to ticket 60694466 which I'm less than happy with although I'm retaining my composure at the moment

Just on the phone to support now but basically there seems to be a rate limit on a specific protocol although it does seem to vary which I guess it might depending on what colour queue it is in.

Gary

Rate limits are not the same as the queues. If you're seeing a constant speed that feels like a rate limit, let us know the protocol and time and we'll take a look.

All the info's in the ticket Chris.
It does seem variable between a fixed rate and full speed which seems odd.
I've run 7 tests over the last hour. 5 came in at 12Mbps and 2 at pretty much line speed, 18Mbps.
This seems to be the pattern, an odd full speed result with the rest all coming out at a consistent lower speed.
The lower speed does seem to vary slightly. On Saturday all the results came back as exactly 10.4 Mbps.

I'm going to get our networks team to have a look at your ticket, it'll get updated as soon as we have an update.

Thanks Chris. Appreciate the help.
Gary

If you could run Wireshark prior to using your shareband router, we can then have a look and see if anything is out of the ordinary.

If you can then ZIP the pcap file and upload it to your ticket we'll investigate.

All done.
Not sure it will show anything though as the traffic isn't 'converted' until it hits the SB router.

My setup
PC-->Firewall-->SB Router-->JL Modem

Also provided relevant port info earlier today.

Gary

Hi Gary,

I have dealt with Sharedband previously and have administered both the Sharedband routers at the node leve and at the Sharedband aggregation level. So I have quite a bit of knowledge in this area, including when it comes to our traffic management.

Having looked at the attachment provided on the ticket, we are unable to open it and it is reporting as corrupted.

I will pass some details shortly on how to forward me the capture.

This said, your reply here indicates that the captures may not be correct, due to the point in your network it was taken.

You should not be seeing any priority applied to any of the traffic internal from the Sharedband router. We are unable to inspect the data tunneled within Sharedband, one reason is that we would see an incomplete stream (only one in X packets will tunnel through our network, depending on how many Sharedband nodes you are operating).

Any and all data in the Sharedband tunnel will classify as Gold, as it is the Sharedband service that the priority is applied to. So if you game or use VoIP over the Sharedband link, you should not see Titanium traffic as you would expect, because our network cannot recognise it. This operates much the same as if you were running the data over VPN.

Gold would as a result be the correct queue for all your traffic.

I will be askimg for a few further details specific to your service as well, which may be better suited for outside of the forums, so if you could answer them, it would be ideal.

Edited by deleted (Wed 10-Oct-12 11:34:16)