Support created a ticket on my account following an upgrade,

that reads:


'The customer has changed their service. The following discounts have been cancelled from automation and MAY require a manual discount operation on the dates below IF the new account type is subscription based:

2013-01-12'


Today was my date for upgrading from value fibre with 18 month contract to unlimited fibre on - it says - monthly subscription.

Needless to say I didn't raise a ticket with Plusnet as an email today confirms i've been upgraded. I've only been with Plusnet one month and assumed when I upgrade from value to unlimited it occured on the next billing cycle (today, which the email recieved today says has indeed happened) and I would enter into a [new] 18 month contract, and the direct debit would be amended with the new charge and then I could forget about it.

So, do I need to do anything with this ticket?

Edited by deleted (Sat 12-Jan-13 13:26:29)

I don't think so, all looks normal to me. Does your current product show correctly if you go here?

"Monthly subscription" is what we're all on surely, the contract is something else.