Pathetic speeds on my Plusnet fibre...

Hurray..Got connected at last...

But not happy with the speed I see... Estimated speeds at time of order : Download - 34 mbps and upload - 6mbps.

Have posted in PN forum but posting here as well to get advice of the many experts here..


Stats from PN member centre:

Estimated line speed :34 Mbps
Current line speed :78 Mbps

Speed I get on speedtest sites:

Download speed; 17 Mbps
Upload speed; 1.36 Mbps

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So I did a btwholesale diagnostics and here goes the results...


BT wholesale speedtester results:

Download speed :14.34 Mbps
Upload speed: 1.33
Ping Latency: 41.63

Further diagnostics:

1. Best Effort Test: -provides background information.

Download speedachieved during the test was - 14.34 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 14.73 Mbps


2. Upstream Test: -provides background information.

Upload speed achieved during the test was - 1.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

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From Plusnet : Highspeed broadband


Telephone number:
01226xxxxxx
Phone exchange:
BARNSLEY
Estimated line speed:
34Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-19 14:01:13
Current line speed:
78 Mb



What engineer said from his handheld device test at master socket:

can get upto 128 mbps.
but as package is upto 80 i should be getting about 78 mbps..

Guys plz advice me on what to do about this?

Hi

Your install has been a real nightmare! Did you raise a ticket with Plusnet? You'll need to follow their guidance as it's going to be either their end or yours (which would, I reckon result in a 3rd visit by OR)

Not a happy story. I hope it sorts itself out. Perhaps it will settle down overnight.

When I phoned a rep a while ago to get the router set up he kinda fobbed me off [well at;east i felt so] by saying it takes 10 days blah blah...

but it cant be such way off estimate right...will wait overnight and if things stay horrible i will use the PN community as I feel they are more helpful than the telephone guys...

Hi abhijack, were your speed tests done wirelessly or using the supplied cable?

My speed tests done wirelessly show an approx 14Mbps drop on the download although the upload is usually not far off the hard-wire mark.

Those figures of yours seem more like ADSL than Fibre??

abhijack just wondering where is the BT fiber cabinet is it close to your house/flat? very odd why your getting slow speeds.
I'm thinking of moving onto fiber myself, i'm on eclipse at the moment and they have nothing in there packages that comes close to 80/20 at plusnet prices, they say something is coming but i'm getting very bored of waiting.

The results are from wired connection.

the cabinet is 200 m from my house according to the engineer..

OK have you tried this on the plusnet website? (assumes you have logged in hence https).

Scratch that, I see you already tried over on the Community pages...

Edited by deleted (Mon 14-Jan-13 20:21:27)

There have been quite a few reports on these forums of low throughput in the first few hours. Independent of which ISP it is. I'd see how things are in the morning.

Please run a BT Performance test then run the diagnostics from the button at the bottom of the results page. Paste the full contents of the downstream results box. Ignore the graphics.

Edited by RobertoS (Mon 14-Jan-13 20:54:20)