@Jelv and @zyborg47

We're really keen to get those routers back here for testing. Any objections if I were to arrange a courier to pick these up from you so we can get them back here?

@zyborg47

If there's any info you can send me such as a postcode as an identifier for your friends account so I can arrange this and make sure you're friend's router is replaced ASAP.

By the end of February I'll have moved to a new house where it's back to a 20CN exchange

I'm intending to repeat the comparison when I get there.

In reply to a post by thatadamwalker:

@Jelv and @zyborg47

We're really keen to get those routers back here for testing. Any objections if I were to arrange a courier to pick these up from you so we can get them back here?

@zyborg47

If there's any info you can send me such as a postcode as an identifier for your friends account so I can arrange this and make sure you're friend's router is replaced ASAP.

i will have to ask him first, he have got a another one as he was sent another one when he complained about no pin adaptor for the power supply on the first one.

Still problems with my mates service. I went there to day and he was lucky to be getting 10Mb/s, in fact his upload speed was better than his download.

So we done a test using the BT speed tester and even done it direct using the Bt login info, so I presume that bypass Plusnet. Still naff speed, so he have opened a ticket to plusnet and I also took a screen shot of the speed and info that was on the Bt speed test. i presume this is a Bt openworld problem and not plusnet.
We will see what happens now.

It don't give me much faith on this fibre thing to be honest, i think i choose the right technology in wireless and not Bt stuff.

In reply to a post by zyborg47:

582n. the router seems to be really sensitive and you only have to touch it and it resets

That's my experience, albeit with SNR at 3.0dB. Now running a 7800n at 3.0dB. I rebooted it yesterday with dreams of my download actually increasing (the sync did, but nothing else), and my upload magically returning to 1 Meg (it did not).

Noted the up time before reboot. 32 days and would have been longer but for wanting to reboot.

My advice to anyone on a line with long line or noise issues is to dump the 582n (keep it as a backup if you like). Fair play to it; on SNR settings of 6.0db to 21.0dB on my line it was fine (I kid you not - God only knows how an automated systems are set to leap from 3.0dB to 21dB without stepping to 6,9,12 etc).

My experience of ADSL2+ has been largely naff. Initially I had 15,000-16,000 sync, with 12-13 Meg speeds. Three to six months of tweaking, and all the big things that happened last year managed to load the system enough to thump my syncs down to 12,000-13,000 (another explanation would be welcome from Plusnet) with speeds of 9.5 to 10.5 Meg. Ok, so it's not exactly 1 Meg speeds, but that little problem doesn't highlight the amount of time one spends analysing how best to proceed; the amount of time on the phone or the amount of time not rebooting the router, if you get my meaning.

I go over the web allowance once in seven years and the domain gets locked in a trice with a pre-worded (apologetic) script that one has to send to Plusnet. Months of no luck with the speeds though.

Customer service? One star until further notice. Oh, and I repeat. Dump the 582n if on anything but a rock-solid line.