Is my download speed what it should be?

I ask because I had couple of �minor� issues with the install. First I was connected on the wrong product (40-10 instead of 80-20) and second there was a faulty wire from the power supply feeding the Openreach modem which caused the modem to restart every time the wire was caught.

Tuesday, 22nd Jan, I joined PlusNet �unlimited� from O2 where I was getting around 12-16Meg download with 17-18Meg sync.

On the first day the BT performance test showed I was on the wrong product:
Ping latency 30.00
Download speed 36.66 Mbps; IP profile 38.72
Upload speed 8.43; Upstream IP profile 10 Mbps.

I reported this the same night and straight away Plusnet requested the product upgrade � to be completed with 2 days. I also reported the Openreach power supply issue that night. The following day I was told an Openreach engineer would be coming out to replace my modem.

On the 24th I ran another BT performance test to see is the product had been changed, it had:
Download speed 36.87 Mbps; IP profile 77.44
Upload speed 15.62; Upstream IP profile 20 Mbps.
But strangely, no increase in download speed.

On the morning of the 26th a BT engineer came and replaced the power supply for the Openreach modem. But I am still getting the same poorer than expected download speed. I was expecting 60 something Mbps download. Not that I really need the extra speed but it would be nice as it is supposed to be the 80-20 product.

Speed test results continue to be fairly consistent:
27th Jan:
Ping latency 25.38
Download speed 36.99 Mbps; IP profile 77.44
Upload speed 15.79; Upstream IP profile 20 Mbps.

1st Feb:
Ping latency 23.75
Download speed 36.9 Mbps; IP profile 77.44
Upload speed 14.06; Upstream IP profile 20 Mbps.

I am wondering if some DLM setting could have become stuck as a result of the initial wrong product and power supply problem, and if it has can Plusnet do anything to release it?

Have you checked here https://portal.plus.net/my.html?action=data_transfer... for Current Line Speed

That page say�s:
Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-13 11:56:06
Current line speed:
37 Mb

The speed check was done on 13th Jan when I ordered, I queried it when I received my order confirmation and was told they knew it was wrong and expected my line to give around 69Mbps; which would be more in line with the 77.44 profile that the speed checker is reporting.

What surprised me was the big increase in upload speed with no change in download speed when the product was changed from 40-10 to 80-20.

That is the problem.
When you were moved to 80/20 that should have increased to 77.3Mb but obviously it didn't
Ether phone or raise a ticket asking that the Plusnet profile be increased to march the BT IP profile

Thank's very much, I'll phone them tomorrow.

They're there 24/7.