New to Plusnet. Poor performance so far.

Hi guys,

First of all, process to switch to Plusnet was great. Thanks.

My issue is the fact that my speed is absolutely terrible, My upload Sync speed is stuck at 400-odd kb and my ping times are constantly in excess of 200ms.

Speed test: Here

What's going on?

Cheers.

Upload is easy to fix - raise a ticket asking for your upload to be uncapped
The ping - I have no idea

Yeah I have done that so far mate, thanks for the reply.

Just really frustrating because I play a lot of FPS games and with the limited upload, the whole network just sinks with 5 computers using it.

Regarding the ping - have a read here http://community.plus.net/forum/index.php/topic,1111...

Thank you very much Oldjim.

I've just rebooted my router and the new gateway worked. My pings are now normalized.

I do recall I had to do this process back in the Entanet days. I hope the Plusnet staff are still working on fixing the problem.