Being charged £49.99 activation fee!

Just tried to sign to PN Unlimited Broadband and phone through Top Cash Back and to my surprise there is a £49.99 activation fee on my first payment! Is this new as I thought that if you take the phone the £25 activation was waived!!

It isn't an activation fee it is a line install fee which is a charge where the line needs to be reconnected

Just phoned PN Sales to query the £49.99 fee and they confirmed that I will not be charged as I have a working phone line already which is with O2! I eventually signed on to PN Unlimited Broadband there and then instead of going through Top Cashback. Will now ask for MAC from O2 and lets hope the service I get from PN is as good as I got from O2! No chance of me migrating to Sky that's for sure!!

Edited by deleted (Tue 09-Apr-13 17:35:57)

In reply to a post by pcoventry76:

PN never came back to me. Seems they dont like dealing with ex staff so stuff them

What's this then?

But I don't need a new line as my line is with O2 and active. The PN sales person then checked rectified/waived the £49.99 fee, hopefully, as he said my first monthly bill will be £28 appox instead of £74.96. Any way I have asked and got my MAC from O2 and have now given it to PN. Just waiting for confirmation of migration date and later the change over of my phone line.

I would definitely phone PN sales and query the £49.99 fee if I was you and don�t need a phone line reconnection! The online sales just added the fee on for no reason at all! It was only when I phoned PN sales that the sales person checked and noticed I did not need to be reconnected but switched from O2 to PlusNet.
I�ve come to the conclusion that it is better to sign on over the phone than online, at least you can discuss and clarify any issues there and then.

I think he might need a new line connection.

Have a read of this thread.

The posts at 17:32 and 22:41 slightly contradict each other, unless I'm mis-reading one of them. In particular it had a dial tone, but now he knows it hasn't but doesn't have a phone to check. (Maybe a dial in to the number it gave doesn't work though).

The earlier posts suggest an LLU line that has been ceased. It possibly won't be appearing on BT Wholesale's records, or at least if the cease took place today it won't appear for a few days. If at all.