I not heard anything from plusnet. I raised a ticket but it still awaits a reply. I even asked if I could cancel my order but they said I have to call back.

Things seem to get worse.

I have spoke to O2 they have confirmed that they do not have a cease order on my line. They did confirm that plusnet have multiple orders on my line though. The first one plusnet cancelled, which stopped the system allowing further orders from them.

O2 cleared the orders, now plusnet claim the mac key has been used. I spoke to O2 who said the mac key was valid until the 24.4.13. I tried to sort out with plusnet who say there s no one available to help me.

Far different from the service O2 provide. I am leaving them and they are still bending over backwards to help sor out plusnets problems.

How plusnet got awards s beyond me

The MAC was used. As such it no longer exists. O2 can now issue a new MAC with no problem.

They may be slightly confused by the normal impossibility of obtaining another from Openreach until the 30-day expiry date. But using it ends that period.

So if you still intend to leave them you need to explain that. They just won't have tried, because of the 30 days. Which ISP you give it to is a different question.

Hi Bacardii,

We're currently chasing this up with our suppliers to get this resolved, we'll provide you with an update ASAP.

Regards,

I had the same problem moving from Be, I think it was because Be had ordered a cancellation on the line.