MIGRATED TO FIBRE 2 DAYS AGO

Migrated from O2 to fibre. Quite pleased at speed it was done, 2 weeks.

Couple of glitches.

One was you have to set up the router yourself and after 2 hrs I rang the help desk to find the internet hadn't been activated. Help were quick to sort it, almost instant.

Second the engineer said he had been told to set it at 40/2 when I ordered 80/20 and was told to expect 69MB. He said it was a wiring connection at the cabinet that set the speed.

Testing on here shows 36/2. The help desk put a query on my profile - it seems to be CSC who you talk to and they put queries onto Plusnet. I'm waiting for an answer as to when it will be fixed.

At the moment I'm quite pleased but want what I expected as soon as possible.

Second the engineer said he had been told to set it at 40/2

The engineers don't set the speed. Openreach sets the profile as requested by the service provider.

CSC where?

Ring Plusnet.

Hi Pete,
I trod exactly the same path as you in January this year.

The 40/2 order seems to be an issue with their ordering system - I'm guessing you ordered on-line?

After contacting PlusNet, my connection went to the expected 80/20 within a couple of days.

I'm now getting in the region of 73/20 - just a little better than the OR estimate.

So, don't worry, it will all be good very soon.

DO YOU NEED TO SHOUT WITH YOUR SUBJECT LINE?

Thanks for the re-assuring answer, I did order on line.

Ah maybe, I thought it was an outsourced job to CSC the IT company when it probably means Customer Service Centre.

Instead of shouting yourself, you could have just re-cased it yourself, viz ^ and then it would perpetuate itself

Hi

It sounds as if I'm in the same boat as you. Connected up on Tues, service activated next day. Since then I've been getting some wildly different download speeds ranging from 2meg through to 35meg. But uploads speeds have been consistently low, 1meg or just under for every test. I ordered online too.

I may just contacted PN to query this.

But it didn't . Maybe it will this time .