RE: half price broadband deals end

Just before my exchange gets Fibre...

... oh, but wait, as a loyal customer, Plus.Net won't care about offering me a discount anyway

Didn't it say the deals for ADSL are ending but that there are still deals for fibre? That's what MrS's sticky seems to be saying.

Fibre isn't ending but the tcb rate is changing soon, ends in 5 days

You never know 'til you try - have a word with our COT team, see if they can do anything for you.

Point is, an existing customer will not be eligible for any cashback from TCB or Quidco, and isn't even a new customer when upgrading to fibre in the way a new customer would, so probably gets excluded from half price rental deals. Saw a comment on another forum about the lack of information (unrelated to fibre, but not to the concept of keeping existing customers informed and offering them discounts too)... anyway, person was on a legacy unlimited account paying 25 quid a month, and then recently became aware of others paying only a tenner {9.99} and understandably felt pretty cross.

In my case, I rather doubt anyone in Plus.Net will authorise a deal worth a total of 150 quid (which is what was available back in January for customers switching, say from Be Unlimited) though there may be some chance of getting half price cost for a few months, I suppose.

I know Openreach is doing a special reduction to 30 pounds (until the end of June) for simultaneous provide of Fibre and a new line, but have already been told that discount won't make any difference as Plus.Net gives considerable discounts anyway (albeit for new customers, primarily).

Further: I've a couple of choices, really... when it comes to getting a line and fibre:

a) pay ~60 quid to Primus for a line, and know the line rental is under a tenner without any prepayment requirement, then pay fibre install fee of 50 quid to Plus.Net, or

b) pay ~50 quid to Plus.Net for a new line, get Fibre as well, with installation fee waived, but to pay around 10 quid a month for line rental, I'd need to pay Plus.Net a further 120 quid or thereabouts up front.

COT Team ?

Care to expand your abbreviation for those not in the know, please ?

Not at my main computer but believe the 6 month half price on fibre is continuing.

Yes, sorry, just me getting confused between here and somewhere else, where I saw mention of the cashback deals ending or changing... main point remains, only a portion of customers would have been able to make use of the Fibre trials to get installation and service already with some savings, and most savings seem directed only towards new customers as market share boosters, taking them from firms not doing fibre, or not doing it yet, or charging a small fortune for it...

In reply to a post by ultra:

COT Team ?

Care to expand your abbreviation for those not in the know, please ?

Customer Options Team Team

As in Migration Authorisation Code Code.

If upgrading a cheeky ask for can I have the new customer deal if I commit to the same new contract can often result in a happy wallet.

but as I wrote elsewhere in this thread, "I rather doubt anyone in Plus.Net will authorise a deal worth a total of 150 quid" (the amount new customers could achieve with cashback in January if they switched)...

Very much a case of "Don't ask, Don't get". Perhaps they like my voice

The COT guys are pretty sensible and have a fair bit of discretion.

Isn't the idea generally of cashback sites to get new customers to a company - if you have previously visited the companies website and there are cookies or traces then the cashback wouldn't work. So, the cashback site is there to find the company?

If that is the case then it would suggest they are not designed for existing customers to get new deals because the customer already knows the company exists. I am aware that this can work but it seems to go against the general ethos of the sites?

In reply to a post by ian72:

Isn't the idea generally of cashback sites to get new customers to a company - if you have previously visited the companies website and there are cookies or traces then the cashback wouldn't work. So, the cashback site is there to find the company?

If that is the case then it would suggest they are not designed for existing customers to get new deals because the customer already knows the company exists. I am aware that this can work but it seems to go against the general ethos of the sites?

I have visited a few times and my TCB as tracked (new customer)

OK, change my "wouldn't" to "may not". I believe the advice generally is to clear cookies/history before signing up to a cashback to give the best chance of it tracking?

Yes they do advise that but in all the years i have used it, i have never had one that never tracked the same day.

In reply to a post by ian72:

Isn't the idea generally of cashback sites to get new customers to a company - if you have previously visited the companies website and there are cookies or traces then the cashback wouldn't work. So, the cashback site is there to find the company?

If that is the case then it would suggest they are not designed for existing customers to get new deals because the customer already knows the company exists. I am aware that this can work but it seems to go against the general ethos of the sites?

I would suspect that is the theory, but I don't think that is how it operates via "retained-cookies" (or similar).

Previously I've looked at the info on a specific site, but then placed the actual order via a cash-back site - with no problems.

In reply to a post by ian72:

Isn't the idea generally of cashback sites to get new customers to a company - if you have previously visited the companies website and there are cookies or traces then the cashback wouldn't work. So, the cashback site is there to find the company?

If that is the case then it would suggest they are not designed for existing customers to get new deals because the customer already knows the company exists. I am aware that this can work but it seems to go against the general ethos of the sites?

Some companies encourage upgrades through cashback sites, Sky do for example. I got 50 quid through quidco when upgrading from Sky bb unlimited to Sky fibre unlimited.