Payment dates

With regards to the supposed "payment date" (Your next bill is due on...), I've noticed that the payment isn't taken out on that day - its taken 5 days later, and only an email is sent on the day (with the email stating that the actual payment be taken out on x + 5 days times). It might be an idea to change the wording of that in the accounts section to a more accurate "payment notification date".

In addition, it would be nice if it was possible to pay a months bill several weeks in advance of the payment date (like Be used to allow).

Edited by deleted (Sat 08-Jun-13 00:08:34)

I've had this problem recently. My direct debit was cancelled by Plusnet before they processed a replacement. Despite the payment date you mention not occurring until after they say their system should have sorted things out.

From their website :-

"When you're ready to make the payment, all you need to do is log in to our website and you'll be taken directly to a page showing you how much is owed and when it was originally due. You can then choose to try again with your normal payment method, or add a new card for one payment only (we'll only save this if you ask us to)."

This doesn't seem to work, unless I am missing something? I've asked them to take payment, but they don't seem able to.

I've added card details, but my bill is still showing as "Pending", despite the verified by Visa process having been completed OK.

Again their website says :-

"You have card details stored for your account. This isn't your primary payment method, however:

You can use your card to make quick one-off payments in the future
If we can't take your normal Direct Debit we'll use these details for payment"

When do they do that, as it's been 14 days since I asked them to change the account they take payment from?

When I ask a question it is answered by a reply of "question returned to customer".

I understand systems have bugs, but why not admit it and try and sort something out rather than wind customers up?

If the system had given me the chance to pay in advance (as you suggest) before it deleted my details I would have done, to save all this aggro!

In reference to www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarant...:

Direct Debit Guarantee

�If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed.

But no changes to the amount, date or frequency has been made.

Besides, the text does say : "Your next bill is due on xx/xx/xxxx", not "You will next recieve an email on xx/xx/xxxx and be bill later on..."

I guess it potentially could change. My ISP does the same even though I've paid the same for ages.

In reply to a post by MrTAToad2:

Besides, the text does say : "Your next bill is due on xx/xx/xxxx

There's a diff between presentation of a bill & payment of a bill.

Anyone know why it takes so long for the bill to be paid? I regularly transfer funds around and it is usually immediate.

Didn't they take banks to task about cheques taking a long time to clear? Surely electronic transfers should be faster?

There is a legally mandatory gap of 10 days between notification of a Direct Debit and it's being taken. (I think that has already been said in the thread). That is to allow you to challenge the amount.

Although there is no need for Plusnet to inform you if there is no change to your standard payment, it makes sense that they do so. The removal from your account and the credit to PlusNet's do occur immediately when they issue the request.

The speedtest result link in your sig is broken.

In reply to a post by RobertoS:

There is a legally mandatory gap of 10 days between notification of a Direct Debit

Interesting; thanks.

In reply to a post by RobertoS:

The speedtest result link in your sig is broken.

Thanks.

I haven't changed anything, perhaps ADSLGuide have?

I've removed it until I can suss the problem.