Joining Plusnet

I have a few questions about joining Plusnet and my phone line so posted here. I am renting and have recently moved in. Last week I checked the phone line and it was active with filters in all the phone sockets, so the previous tenant must have had broadband in. I have checked the line this week and it now just gives a "beep - beep..." so I assume its no longer active. How can I use this existing line to sign up when it no longer has a phone number or do I have to pay to have it "re-installed"? Also if I go for ADSL and phone, how long does it usually take to get it all up and running?

Thanks.

The provider of the last service has probably stoppped or ceased the line.

The provide will be considered a new line, simply because it is a new line in your name, even if it was on BT Wholesale hardware. Good chance the line was an old full LLU one these days.

Thanks for the reply. How does Plusnet/BT know if there is an inactive line at the property or if they actually have to come out and install a new one?

Hi there,

Basically we perform an address check, which pulls info from the BT databases regarding what lines are where. That'll tell us if there's an existing line or nothing installed etc.

Good chance the line was an old full LLU one these days.

For sure, it's only full LLU that gives the mentioned beep - beep these days, BT Wholesale based voice lines will have 'soft' dial tone on it.

What's a 'soft' dial tone? Ability to phone only 17070?

When I try to sign up the site says an "engineer will need to install a new phone line at your property". Will this need to happen as there is one already installed?

Thanks.

If that's the case there might be a records mismatch somewhere that we'll need to raise - if you plug a phone in and dial 17070 do you get a number read back? If not it may end up needing to be treated as a new line installation anyway iirc.

If you give our provisioning team a call they'll be able to advise either way.

OP says it "beep - beep..."s, so no dial tone.

In reply to a post by XRaySpeX:

OP says it "beep - beep..."s, so no dial tone.

Yeah and can't be the Roadrunner either ..... meep meep!