Slowdown (to not quite snails pace)

I've been having problems since the weekend sometime with slow connection. I had a browse on here and noticed a few others mentioning it.

I'm on the Fibre 80/20 and it has been consistently reliable at around 60/16, which gives me 35/12 at the far end of the house on my pc which is connected through powerline homeplug thingies.

Since the weekend, the pc is testing at 1.5/8 and pings have gone from mid teens to high 30's.

I've rebooted both the router and fibre modem, to no avail.

Plugged laptop directly into the bt modem and the Wholesale checker reported 8.77Mbps down and 0.01Mbps up. Oddly says my IP profile is set at 28.48/20. I had been getting around 60 since my initial install had calmed itself down.

Anyone shed any light?? Just done the thinkbb speed check with laptop directly into BT modem and got 27.4 down and 9.85 up, with ping of 50. So maybe fault has resolved, and now being restricted by profile.

Arrrrgggghhhh and everything had been so lovely and pink and fluffy since fibre installed in Sept last year.

With those "IP Profile" numbers, it has to be worth raising a fault.

http://faults.plus.net/

The IP Profile reported by the BT Wholesale speed test is set by the connection speed, not the other way round, and adjusts immediately your modem connects to the cabinet.

You seem to have some sort of fault I'm afraid. If you dial 17070 and take option 2,(preferably using a corded phone), is it noisy are silent? If there's no noise we need to think again. if there is noise then carefully remove the new faceplate the engineer installed and try a phone into the test socket. Note that both the lower part and the part with the VDSL socket need to be removed to get to the test socket.

Hi there,

It's certainly worth your raising a fault as something has changed causing slower speeds.

If you complete the fault troubleshooter we'll investigate to see what's going on.

Regards,

Thanks for the replies. I've raised a fault "question", so will wait and see.
"The next action on your Contact Us Ticket is due on Friday 14th June at 11:00am" hmmmm not the greatest response I was hoping for.
Guess I'll sit tight and wait. (impatiently)

Cheers All

Still waiting. Anyone know how long a fault takes to even respond to?
I wouldn't even mind a "yes it's a fault and we're looking at it". But so far it implies that no one has even glanced at it yet.

Did you complete the Fault troubleshooter as requested earlier?

But from your previous post: "The next action on your Contact Us Ticket is due on Friday 14th June at 11:00am", which it isn't, yet.

Yep. And had nothing back yet.
I know the reply says 14th. But it's an autoreply. I thought a fault might be prioritised better than no action for 4 days, and only then will it be looked at.

In reply to a post by TractorBoy:

Yep. And had nothing back yet.
I know the reply says 14th. But it's an autoreply. I thought a fault might be prioritised better than no action for 4 days, and only then will it be looked at.

Sorry, that's two days, not 4. I think it's to enable the output from the troubleshooter to be looked at.