Yeah - right!

Email at 9:33am.

Subject: Emergency Website Maintenance - Friday 17th June 9.30am-11.00am

What's the problem. Definitely sounds like an emergency to me

I sometimes wonder if it is worth getting these emails?

I seem to spend quite a bit of time reading and deleting them; the person who sends/drafts them must have a full time job just doing that with lots of staff doing the actual maintenance!

and the rest of it says

Am I likely to notice the work?
You may do, yes. The faults troubleshooter will be unavailable for the majority of the maintenance window and holding pages will be in place.

It took me about five minutes this morning once I was informed the maintenance was going ahead... I've not had to do one since

EDIT: Also, apologies for the incorrect date too.

Edited by deleted (Fri 21-Jun-13 14:26:31)

How can maintenance that is scheduled to take place in 3 years time be described as emergency?

Just seems to be a lot of these warnings coming through of late.

Don't forget PN's servers take 10 days to process direct debit details so something complicated like maintenance must naturally take a few years.

Where's the signup for these non-warning warnings?

http://usertools.plus.net/status/email.php

There's also an RSS feed

One day when you stop being ignorant you might realise regardless of the company you go with Direct Debits naturally can take that amount of time to be set up. For some reason though you can't grasp this in any shape or form.

In case anyone hasn't worked this out, 2016 is the next time 17th June falls on a Friday.

Does DD setup all happen electronically or is there some snail mail involved?

Post deleted by lt567

I expect the main holdup is at the banks. They have to validate it, as they are responsible for the effect on your account if an unauthorised charge is made on it.

Unlike standing orders, which are set up by the bank by your instructions to them.

Yes the DD guarantee and anti fraud measures will all add time to the banks processing of new authorisations. Banks don't want to pay out money when they don't have to.

Or even pay out money when they have too...

better to have loads of messages telling us of disruption than none!

In reply to a post by jelv:

Does DD setup all happen electronically or is there some snail mail involved?

Depends.

Original system - Customer fills in application form and posts back to company. Company posts application to the bank.

AUDDIS - Customer fills in application form and sends back to company. Company submits application electronically to the bank through BACS.

Paperless - Customer signs up on line or on phone. Company submits application electronically to the bank through BACS.

So, no snail mail for Plusnet, or most organisations these days I imagine. Can't remember when I last had to fill in and post a paper DD application.

In reply to a post by blfamily:

better to have loads of messages telling us of disruption than none!

The point of my OP was the specific text of the email subject . The mistake is repeated in the body of the email.

Edited by RobertoS (Fri 21-Jun-13 22:04:03)

Wouldn't it be an idea to warn customers of the long delay or even better keep the old DD in place until the new one is processed in that case?

In reply to a post by gmoorc:

So, no snail mail for Plusnet, or most organisations these days I imagine.

So why does it take so long?

In reply to a post by RobertoS:

I expect the main holdup is at the banks.

When I spoke to my bank about my Plusnet DD they gave me a code that said it had all been dealt with by the 6th, but Plusnet still wanted more time. I still don't know why.

Wrong thread! That's probably why he deleted his post! Please read from the top .

In reply to a post by RobertoS:

That's probably why he deleted his post!

Still there on my system; perhaps it's just cached?

edit: Looks like he deleted a post further down.

I too failed to spot the wrong thread issue till just before I pointed it out.

Edited by RobertoS (Fri 21-Jun-13 23:44:47)

In reply to a post by hk11:

I sometimes wonder if it is worth getting these emails?

I seem to spend quite a bit of time reading and deleting them; the person who sends/drafts them must have a full time job just doing that with lots of staff doing the actual maintenance!

I signed up for these emails - and just delete them on arrival. Problem is, I can't remember where to turn them off!

Help!

I'm sure there was a link further up the thread.

Then again maybe that was just to turn on. Turn off might be somewhere else?

My own setup is via RSS, so I would just delete the feed from my e-mail client.

If it's the e-mail version, try:

http://usertools.plus.net/status/email.php