Print Thread
deleted
I spoke to support last week and they had someone look into it. They said there was a fault. But after a couple of days I saw my f8lure graph ping times go down again and manually reset the modem to get my speed back. Something the modem/cabinet should adjust automatically and immediately (it doesn't). But after a week my speed has gone back down and interleaving is back on. Support just say everything is hunky dory.
IT IS NOT!
Again this weekend my speed has been reduced and interleaving is on causing high pings. I just rang support and now they are stringing me a line that because the BTO speedtest gives me an estimated speed for my line I am within tolerances and there is no fault with my line.
So I go from an initial speed of 67/18 with low pings of 6-7ms to 53/13 and pings above 30ms?
Support then has the nerve to tell me there is no interleaving on fibre (true there is not but there is from the cabinet to me!)
I'm suddenly having to argue about the speed I was able to get against what I am currently getting.
I also have a beef about the modem not updating the speed immediately after interleaving is switched off. I have to wait until the interleaving switches off using a f8lure ping test graph and then reset the modem to get my speed back.
This sucks!
Can a member of staff please look at my ticket 71088603 as I don't find this a satisfactory answer.
Sorry if this sound impolite but I hate being fobbed off with excuses or when the person is clearly talking nonsense either through lack of knowledge or just could not care the least.
EDIT2: I've been doing some testing using an AM radio. Noticed a lot of noise from my monitors (HP LP2475w especially). The modem was underneath my Dell monitor to my left. I have moved it further away. Alos my netbook a Samsung seems to put out a hell of a lot of noise when I hover the radio near it. I have moved it to the other side of the room a bit further away from the modem. Because of line length and room layout I cannot move them too far apart. Reconnected modem and noticed my ping has dropped back down meaning interleaving has turned itself back off (or someone kicked the cabinet).
Hmmm...this is worse than being on ADSL. At least I had some control over noise margins when I was with Be.
EDIT3: After further testing I seem to get erratic speeds from various sites. TB speedtest jumps up and down a bit. But seems more accurate than speedtest.net. I did some ping tests to bbc.co.uk and they are fine at 7ms. But speedtest.net reports 30+ so I may be getting my panties in a twist over nothing and it's just a congested Sunday. BTW's speedtest site says my ping is nearly 40ms so I trust it as far as I can throw it!
Edited by deleted (Sun 30-Jun-13 21:13:55)
