In reply to a post by ConorMK:

There is a cable coming out of the ground to a circular box, which I guess is some sort of termination box. Then there was a white cable coming out from that and it was just on the ground. It seems to me that if they class this as part of the BT network it wasnt all that well protected. Nothing we can do until next week.

Sounds like an odd BT 'job' ~ white cable suggests indoors grade twisted pair. When we had to have a new cable laid because BT were the ones that cut ours during a dig to lay to a new ground chamber their initial solution was to run from that chamber and dig up way too much of our garden. No way was I having that so the trenching team created another smaller insert chamber closer to our boundary for a shorter run of cable and this was run through a buried plastic tube buried approx. 18inches down but the cable used was black and relatively think compared to indoors 'grade'.

So hopefully BT will do a good service and not query the strange "setup" that exists now???

Don't think there is enough cable near the box to allow that. Nice idea though

What about a picture of it?

Photo of BT kit outside

No way I would pay for that to be fixed, that is a very easy job to do.

Where are you in the country? if local I would come and replace the broken cable.

I pointed out that it should be a BT responsibility, not the OP

Think I will take the safe option and let BT do it. That way it is done properly.

If it's BT line, it *should* be under the ground and not left danging in the hedge!!

If it was me, I would not be paying for this.

BT line = their responsibilities to ensure it's kept out of way/dug underground.

In reply to a post by hypertony:

If it's BT line, it *should* be under the ground and not left danging in the hedge!!

If it was me, I would not be paying for this.

BT line = their responsibilities to ensure it's kept out of way/dug underground.

I would agree with that!!

If it is routed through the garden, it should be routed in such a way (or depth) as to permit "reasonable"/"routine" gardening activities!

Presumably when it was attached to the wall with the normal clips, the hedge wasn't there. Or haven't you looked at the picture? I suggest the first clip was in the mortar to the right of the second brick up on the right, and the wire continues to the right along the wall lower down.

It isn't the underground feed that was cut. It isn't a cut anyway - it's a chunk chopped out well up the wall. The hedge appears to be along the left-hand wall and had just become overgrown against the wall with the phone line.

Edited by RobertoS (Mon 08-Jul-13 12:53:52)