Web redirect

https://www.plus.net/view_my_broadband_usage/index.p... requests still being redirected to https://portal.plus.net/apps/paymentdetails/manage/

Was told this was down to IP, but as I have had several IPs (at least one "requested" by the reseting of my router) and the problem still persists, can someone please look into?

Hi there,

Believe this is under investigation, I'll get it chased up for you and update you shortly after lunch. Sorry it's still going on :/

Thanks.

Right, I've had a word with one of our developers and he's basically reset things on the kit that does the redirect. It might not change until you disconnect and reconnect though.

Really hope what he's done works, please let us know either way and I'll feed back/push further as required.

Righty-o.

Cheers.

https://portal.plus.net/view_my_broadband_usage/inde... OK.

https://portal.plus.net/view_my_broadband_usage/inde... goes to login.

then to https://portal.plus.net/apps/paymentdetails/manage/

Will let you know next time I disconnect router.

Is this what you were referring to? :-

"Subject: Broadband usage reporting (75889) - RESOLVED"

"Further, all accounts that were incorrectly restricted have now had those restrictions removed."

Just logged in and got re-directed to https://portal.plus.net/apps/paymentdetails/manage/ again, so you may want to add "after customers re-set their routers" if this indeed is the case?

Hi HK11,

Your service profile has reset, but as I said above:

In reply to a post by orbrey:

It might not change until you disconnect and reconnect though.

As your current connection has been ongoing for over 16 days I suspect that's why it hasn't actually taken effect yet, just drop the connection then reconnect and you should be fine.

Yes which is why I suggested you add a bit to the end.

I will advise if it works when I disconnect.

Your issue wasn't caused by the problem mentioned on the service status, that was just an unforunate coincidence! As far as I'm aware those affected by the problem shouldn't need to disconnect/reconnect.

In reply to a post by chrisparr:

those affected by the problem shouldn't need to disconnect/reconnect.

OK.

Just reset my router: still redirects me to payment when I select usage.

Right :/ I'll get that looked at again, sorry about this. Is it only when you visit the usage pages, or do you get the redirect as soon as you log in?

I get redirected when I log in, but I only log in to check my usage, so .....

Another IP this morning; maybe I'm on a list affected by your upgrades?

Still getting redirected to payment page when I login requesting my useage.

Sorry about the delay, should now be fixed? May need a disconnect/reconnect before it stops happening though.

I'll test next time I disconnect.

Re your previous message: How do I see my usage without loggin in?

You can't get the usage info without logging in.

In reply to a post by chrisparr:

You can't get the usage info without logging in.

That's what I thought but you previously suggested I could. :-

In reply to a post by orbrey:

Is it only when you visit the usage pages, or do you get the redirect as soon as you log in?

Edited by hk11 (Wed 17-Jul-13 17:26:20)

Matt was asking whether you get redirected as soon as you log in, or whether it was only when you clicked View My Usage (after logging in). I

Ah right.

I have usage bookmarked, so don't usually have to log in till I choose monthly figures, if that makes sense?

It doesn't as without logging in how does the website know it is you

I assume it is cached or something.

Asks for log in when I chose to view monthly figures.

My connection appears to have gone down again.

Have re-tested and requests for usage reports seem to result in correct pages now: thanks.