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My phone line and internet connection (FTTC) went down yesterday morning. Although the phone landline stayed down until this afternoon when an engineer came and fixed a problem which he said was about 300 metres away and underground, the router reconnected in the early hours of this morning and gave me back a usable internet connection. The phone is fine now, but my download speed is now only 7Mbps instead of my normal 15/16Mbps. I reported this using the Plusnet Online Help Assistant (Question #74315647), but just got a link to the usual Slow Speed Help information which doesn�t really help in this instance. I feel sure that it should be possible to tickle something at the Plusnet end, and am not at all convinced that waiting 10 days would help.
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What are the line stats reported by the router. Probably a high target noise margin as a result of instability
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I guess that I would have to unlock the Openreach Modem to extract this sort of info, wouldn't I?
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What are the line stats reported by the router.
The OP states this is an FTTC connection, so unlikely to have readable router stats.
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Yep. The answer is that, most likely, as a result of the line fault, the Openreach DLM system has capped the sync speed down. This *should* creep back on it's own. If no signs of doing so after a few days, get back on to Plusnet, and see if they can't raise an FTTC1 visit from Openreach.
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OK. Thanks. I'll try and be patient and wait a few days to see what happens.
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That's rather slow for FTTC. You must be miles from cab.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Missed that speeds were so adsl2+ like
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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That's rather slow for FTTC. You must be miles from cab.
Yes. Pre FTTC I could only get 3mbps.
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That's rather slow for FTTC. You must be miles from cab.
Yes. Pre FTTC I could only get 3mbps.
That would be due to your distance from the exchange, nothing to do with the distance from the cabinet. I think "miles" was a bit of an exaggeration, but it must be a fair distance away, do you know how far away your fibre cabinet is and what is your estimated speed?
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