Cut off after asking to settle up and leave

I ring up to cancel as I want to leave and I was cut off half way through a phone call - how pleasant !

We've successfully taken a payment of £17.34 for "Final Termination Charge".

snotty dismissive attitude on phone = one less customer

cya later !

Stay tuned for the next installment of "The Stanman_24 Saga, Plusnet are bad people because they charged me a CESSATION charge and cut off my broadband"
coming to Thinkbroadband.com, bluray and dvd soon.

Your last post said "I am a happy man again !" - I guess it didn't last.

whatever !

I left because since all my problems started I have not had one clear answer.

I left because their support system is flawed where they expect you to raise questions using their online portal but no bothers to answer them except automated messages.You speak to a CS advisor but there is no consistency, they tell you different things but no answers. It is like speaking to BT

£17.50 to leave is nothing so I am happy, just waiting for my MAC code so dont make this a personal attack you fool.

Edited by Stanman_24 (Wed 11-Dec-13 12:14:27)

I guess not

?
I don't quite understand how they have done that.

Asking for a MAC does not guarantee you are leaving, so how can they work out the termination charge? If you "cancelled" your contract, which means the expected leaving date is known, then they could. In which case there is a fair chance a Cease order will have been placed on your broadband. If it has, a MAC cannot be obtained from Openreach.

No-one should ever tell their ISP they are cancelling. Nearly all support staff will take that as stated, not as intended.

In reply to a post by RobertoS:

No-one should ever tell their ISP they are cancelling.

Apart from on BE, where setting a cancellation date was a requirement to avoid the "express cancellation fee", but thankfully those days are over.

I paid until the end of the month apparently

Was the ''Termination charge'' levied because you'd cancelled a contract before the agreed ending date >

'' If you or we end your service within the minimum period of your agreement you will have to pay the termination charges set out for each of the services in the relevant service terms by way of compensation to us for ending your service early
. If you have taken a service that does not have a minimum period you will not have to pay termination charges. You can find details of these charges in the price guide.##