Any PN reps about today?

Morning, I have an order in for broadband and line rental (switching from BT), but like others my order says that my phone will be sorted 2-3 weeks after my broadband goes live. I would very much like to have this all completed on the same day if at all possible.

Cheers
Chris

We can *try* to arrange this, but we'd caveat any simultaneous order with 'this may not work!'

Private message your username over to me and I'll ask one of the guys here to take a look

check mine as well please, I am not best pleased I had to ring after my ticket was left for a day and another rep on the plusnet forum stating yesterday he would manualy fix (and didnt).

I did a call today and my order has now progressed a bit but still no date given. I would appreciate if you can check yourself to make sure its at the stage where I am just waiting for openreach not plusnet.

Matt's going to keep an eye on this and make sure we get this sorted asap.

yeah hes replied just read it, thanks.

Hi Chris -

I'm planning a move from BE to PlusNet - phone and broadband.

Bit apprehensive as I know BE don't allow a BE landline without broadband, and if there is a 2 or 3 week gap after broadband is cancelled, I've heard stories of them ceasing the phone line.

Are you guys able to ensure this doesn't happen - or would I be best transferring my landline to a no-contract provider like Post Office Homephone first, so that the normal procedure could be followed?

Edited by deleted (Thu 12-Dec-13 14:04:48)

Done as requested.

Thanks

If you are considering moving your line+calls on a short contract initially then have a read of all the maaf Talk web page links, as Madasafish is "looked after" by Plusnet.

Hi there,

Sorry to be the bearer of bad news, unfortunately it's not possible for us to arrange both orders to complete on the same day due to it being a migration.

OFCOM regulations also mean we need to allow two weeks for a phone transfer.

Adam

In that case, what is the recommended method of approach for someone wanting to migrate to PlusNet from BE - or from any operator who don't allow you to retain their landline without the broadband?