I have someone else's details in my connection settings

I had fibre installed on Tuesday and since then enjoyed speeds of up to 73Mbps. But I came home today from work to discover email from Plusnet saying "Your product change is now complete" and your estimate speed is 36 Mbps.

I though, that is very strange. Did a test on TBB to discover that indeed I cannot go over 36 Mbps. Go into my Plusnet account and lo and behold, in my Current and Estimated line speeds I have 37 and 36 Mb respectively.

After getting over the initial annoyance I noticed that the data is for a different telephone number for someone in Benton (I am in London).

Great Plusnet, give a new customer a proper welcome. Now waiting on their wretched support phone line to give them a hairdryer treatment. Not impressed at all.

Raises a question if the system is compomised and if I can see any other personnal details or who can see my details.

registered and posted a message on Plusnet forums now.

http://community.plus.net/forum/index.php/topic,1213...

A strange thing to happen!

Indeed. It seems to have been fixed now. Great work from Plusnet staff on the forums.

Yes it's always been an asset that some of the PN DCT/Staff are available via the Community forums through the day and at the moment for some hours in the evening.