plusnet support

It seems everything I have to say about plusnet is negative so I will post this.

So far everytime I have spoken to someone at plusnet I do feel the support recieved its of much higher standard than BT/VM etc. The guy who rang me today understood everything I said about unlocking my modem, line stats etc. and has took ownership of my fault. I have also been fairly happy with how my other calls got dealt with with waiting times aside. As I dont blame support staff for API issues. I have never felt I have ben rushed off the phone even tho the support is overworked currently.

So a thumbs up in that area and I am glad to pay into a service that employs uk bods for support.

In reply to a post by Chrysalis:

So a thumbs up in that area and I am glad to pay into a service that employs uk bods for support.

I agree and it's good that their reps are very active in this and their own forums.
Lets hope that the recruitment of extra staff and their new site will bring call and ticket waiting times down!!

I'm impressed that they didn't have the hump because you'd unlocked the modem. Whose is that anyway and what happens if it fails? I was always keen on checking the stats on ADSL and cable but haven't yet felt the need to unlock mine.

Thanks very much Chrysalis, really glad you're impressed and hope we keep the standards up

And they also have Jess.