BT Sport - can Plusnet rep help?

I used to subscribe to BT Sport with BT. When Plusnet offered half price BT Sport I cancelled. I re-registered for BT Sport online with Plusnet yesterday, having been told previously that reconnection would take a couple of days. I was surprised, therefore, to receive an email saying that I'd need a new Sky viewing card and it would take 5 working days to arrive. I then spoke to a customer services rep who said that he had activated BTS on my existing card and that it would take 24 hours to activate. This has not happened. Could you please look into this for me - I'm desperate to watch a programme on BTS on Friday! My username is faulknerl

Obviously not!!!

May I suggest you post to Plusnet's own forums where you are more likely to find a Plusnet person.

Edited by deleted (Mon 03-Feb-14 17:57:10)

Thanks for your suggestion. I've got through by phone now (over 20 minutes wait) and had an explanation of sorts. They now say it will take 3 days.

I've got through by phone now (over 20 minutes wait)

Good to see that the waiting time has halved to get through to CS

It would be more helpful if you could speed up the time it's going to take to connect me to BTS.

Alastair does not work for Plusnet!

Look for '(isp)' under poster's name

Probably misunderstood his sig .

Yes, easy to do! There are quite a few members who sign their name above just the name of their ISP, as if they were signing a business letter/email.

Edited by XRaySpeX (Tue 04-Feb-14 00:50:14)