Simultaneous Provide

Ordered unlimited broadband (ADSL as FTTC cab full and no date for expansion) and a new phone line via call centre to try and get a simultaneous provide.

The operator knew nothing about it but checked with his supervisor who said this was only available on line takeover rather than a new line install as line tests were run before the broadband was connected - this seems odd, is it true or is the truth being stretched here...

in the last just over two years I've done two home moves in to properties where there was a physical BT line but with no service active. In both cases simultaneous provide was done and worked on time.

I presume you provided some form of lead time on the broadband side of things...ie: 5 to 7 days?

Line restarts themselves can happen within 20 mins or so, but broadband will take x working days to complete. I therefore presume, in your cases, the phone line restart was held up, inline with the broadband date?

Ordered over two weeks in advance on both occasions.

In reply to a post by tdw42:

Ordered unlimited broadband (ADSL as FTTC cab full and no date for expansion) and a new phone line via call centre to try and get a simultaneous provide.

The operator knew nothing about it but checked with his supervisor who said this was only available on line takeover rather than a new line install as line tests were run before the broadband was connected - this seems odd, is it true or is the truth being stretched here...

Advisor was talking rubbish (PN really do need to train them better) - you can do a simultaneous provide on a new line, no problem, I usually order via the web-site then raise a ticket and ask them to amend to a simultaneous provide.

Unfortently I was told the same by PN when I tried to do a Simultaneous provide when I moved. Orginally when I ordered the simultaneous provide I was told an instal date of the 3rd Feb - two days after placing the order I was told the line was to be ceased and that a simulatanious provide could not occur.

I moved last Friday, and the telephone line was activated on Friday (paying the extra £50 activation). Unfortently was orginally told by PN they would automatically re-place the fibre order on the Friday. When I called on the following Monday to chase this up I was old its sitting with the provides team, then about 5 mins after ending the call I got a text message saying my fibre order has now been placed and I will be given a instalisation date in 24 hours (which to me says PN never actually ordered the fibre until I called to chase them!).

Two days later on Wednesday I called PN again as it had been 48 hours since recieving the text message, and was finally able to get an instal date of the 13th of Feb while on the phone.
I know PN currently are having capacity problems with their service desk, but having to call up 3 times just to get place fibre order I am not surprised there are long wait times.

From what I can see on the plus net forms a lot of people are having delays with fibre installs (I just hope I dont get a 'no show' from BT Openreach) !