Plusnet goes titsup for spectacular hour-long wobble

http://www.theregister.co.uk/2014/03/04/plusnet_cust...

A sign of things to come or we are already there?

These things happen from time to time - even the very best are not immune. If it starts happening regularly then start to worry but a one off is not generally a cause for alarm.

Thanks. I am six months into my 18 month contract with Plusnet but some initial sloppiness with the setup and still long waiting times to support line are not boding well for a long-term commitment. Hoping for the better but we will see.

No problems for me this morning so it was not a general problem.

Plusnet is an interesting ISP and they have historically gone through peaks and troughs. They started as the techies ISP, then tried for mass market and hit issues with growth outperforming their ability to deal with it. They then sorted that and became a good mass market ISP. But, that has happened in cycles over the years and they go through periods where they seem to outgrow their capabilities and then take a little time to get back on track.

When they are on track they are a good ISP and good value. When they go through a trough they are probably not much worse than some of the very big ISPs.

Call times should improve soon when their new call centre comes on line. Again, that is part of growing pains and their growth has outpaced their capacity to manage that growth.

Likewise, but if it was a dns issue it would not have affected me anyway - I use 4 different dns servers, none of them PN's

Same here - no packet loss showing on my TBB chart at all.

Really sorry to anyone affected by this mornings outage, we've posted a service status update now that it's calmed down.

Good thinking. Nothing amiss showing on my BQM either. (See my sig).

Pings to DNS IPs and pings to other IP addys were not affected. The PPP connection was fine, with sync and the rest looking good.

Pings to URLs wouldn't work, nor would e-mail, web and the rest.