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These things happen from time to time - even the very best are not immune. If it starts happening regularly then start to worry but a one off is not generally a cause for alarm.
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Thanks. I am six months into my 18 month contract with Plusnet but some initial sloppiness with the setup and still long waiting times to support line are not boding well for a long-term commitment. Hoping for the better but we will see.
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Register (or login) on our website and you will not see this ad.
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No problems for me this morning so it was not a general problem.
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Plusnet is an interesting ISP and they have historically gone through peaks and troughs. They started as the techies ISP, then tried for mass market and hit issues with growth outperforming their ability to deal with it. They then sorted that and became a good mass market ISP. But, that has happened in cycles over the years and they go through periods where they seem to outgrow their capabilities and then take a little time to get back on track.
When they are on track they are a good ISP and good value. When they go through a trough they are probably not much worse than some of the very big ISPs.
Call times should improve soon when their new call centre comes on line. Again, that is part of growing pains and their growth has outpaced their capacity to manage that growth.
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Likewise, but if it was a dns issue it would not have affected me anyway - I use 4 different dns servers, none of them PN's
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Same here - no packet loss showing on my TBB chart at all.
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Really sorry to anyone affected by this mornings outage, we've posted a service status update now that it's calmed down.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Good thinking. Nothing amiss showing on my BQM either. (See my sig).
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Pings to DNS IPs and pings to other IP addys were not affected. The PPP connection was fine, with sync and the rest looking good.
Pings to URLs wouldn't work, nor would e-mail, web and the rest.
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My BQM has had dropped packets since. Maybe I've got a worse gateway than prior. My first action when the problem came was to reboot router. 
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So what exactly was the problem. I see the register says " you may receive an error stating that your browser is unable to find the site specified" which sounds like it may have been a DNS issue which wouldn't affect me either as I don't us theirs.
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It looks a bit that way from the usage graphs. A big drop in traffic, but the users online just displays some ups and downs between gateways as people reboot their routers to see if that fixes their problem.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yes it was DNS, just look at the DNS Response Time Graph between 8:30am and 10:30 am.
Edited by deleted (Tue 04-Mar-14 16:38:55)
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Don't know for sure if it's related but it looks likes it's still happening this evening in central Glasgow. Nearly unusable with pages taking an age or failing to load
edit - ...aaannd 10 minutes after I post that everything returns to normal. Typical.
Edited by deleted (Tue 04-Mar-14 21:08:51)
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I've had the same on-and-off for the last hour or so.
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Not had any issues with my PN BB connection any time I've had to use it today.
plusnet user
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Was that another 5 minute wobble then?
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Possibly - I had just read the article and comments on El Reg and when I tried coming back here got nothing. Back now, though...
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet. I'm not saying who I work for. Any opinions expressed here are my own.
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Well I spoke to someone on another exchange at the time, and they too had the issues. Identical to yesterday.
At this rate, I'll be setting up my own routing tables.
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Could be, I'm sure the frequency of the wobble depends on the connection usage, I think Einstein summed it up as W = (tu) 2  
plusnet user
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Removed, the issue was with the feed to the graphs, not the Plusnet service.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 05-Mar-14 16:12:29)
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eh?
Are you sure it isn't just that the graph hasn't received all the data yet? What were you seeing?
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Removed, see my previous post.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 05-Mar-14 16:13:03)
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The graphs do show the 10:15ish blip though.
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Removed.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 05-Mar-14 16:13:24)
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It seems it was just a problem with the feed to the Collated Users Online graph. It is now normal, with no dips that occur when one goes down.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Wed 05-Mar-14 16:13:49)
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