About Plusnet and "Up to 76Mb"

Yesterday evening I signed up to Plusnet Fibre. My cab went live on Wednesday 19th. And for two days I have been trying to sign up to TalkTalk fibre, but their sign-up website would only let me get through 3 of the four stages I could not get to stage 4, the payment stage. I did post on the TT community forum and was advised to order over phone. Turned out to be a lucky break. I took advantage of the Plusnet promo of £12.50 for 9 months on the up to 76Mb Fibre. Free install, and I have "tracked" for £100 cashback with Quidco. So if it does pay up, a good deal.
My main question is about the Plusnet speed. I know I wont get anything near the 76Mb - I am 750 Mtrs from the cab. I can't do a speed check with my phone line as I am with SKY (LLU) But I used my address and get this: http://postimg.org/image/9ecp07scj/
I know an address is not as good as a line. All the speed quotes I get when I check with various fibre providers Plusnet, TalkTalk, EE all say 35Mb - The lowest end of the checker quote.
Although I selected Up to 76Mb with Plusnet - in the ordering stage it showed 35Mb: http://postimg.org/image/l3h8ip9ol/
So, will plusnet allow my line to find it's highest stable speed up to 76Mb, for example 42Mb or will it be locked from the outset to go no higher than 38Mb? This speed is fine for me as I am on 3.5Mb at the moment, so a possible ten-fold increase - But it would be nice to see how close it could get to the 50Mb quote in the BT wholesale checker.
And an additional question regarding quitting SKY.
Do I have to inform them. I'm not in contract and don't have Sky TV, just BB and phone. MY plusnet installation is set for 7th April. And Sky will take their next payment by DD on 1st April.

Many thanks

If your estimate is 35 you will probably be provisioned on the "up to 38" product but still unlimited usage. This is not a major issue, if you find you are connecting at the maximum speed, Plusnet will move you onto the "up to 76" product if you ask. The cost is the same

If you are moving the LLU BB away from Sky are they still happy to provide calls and line rental or have you moved the phone/line rental over to Plusnet as well?

In reply to a post by Apprentice:

..... or have you moved the phone/line rental over to Plusnet as well?

Yes a full move to plusnet from SKY LLU including phone line.

Hi Sir_Jasper,

If your estimated speed is showing as 35Mbps then you would be placed on the 40/10 profile when your order is placed. It can be changed to 80/20 if you wish to have this changed after you transfer over, however, based on the fact that your speeds are estimated at 35Mbps there's every chance you wouldn't see an increase being on 80/20.

Post deleted by kwikbreaks

ARRGGHH!!!! Why Linn ??

Time and time again we see people with estimates of 35 getting on the 40/10 service only to then ask for the upgrade and find they get 65/17

Why put them on a low product ... ?

Example: http://forums.thinkbroadband.com/plusnet/t/4316859-r...


Sir_jasper - Sadly once you have your connection, you will then have to ask plusnet to increase your connection to the proper one ... shameful really.

Looks like there's too much reliance being placed of the the BTwholesale availability checker being accurate , I hope that isp's aren't placing similar reliance on it's estimates when customers report losses in speed too Surely ISP's are able to access other info such as distance from cab ?

It's intentened as a guide only, and is not a true representation of actual speeds,

Edited by tommy45 (Wed 26-Mar-14 18:06:28)

Many thanks to all who have replied to this post.
I was prompted to make the post after reading this thread in response to a post by tbailey2
http://forums.thinkbroadband.com/fibre/4228896-hurst...

His details match mine i.e. The estimated range on bt checker (High 50 low 35), the distance from cab (he is 800 mtrs - I'm about 750). His est by plustnet is the same as me 35Mb. And he was provisioned on 40/10. But after requesting a move to 80/20 he initially got 56/12....this did fall and is now 48/9.. but still quite a bit more than 35!

If, when doing speedtests, I get 35Mb..then I will accept that is the max.... but if it hits 38Mb I think my line should have a chance to see how much it could get.. after all the product is "Up to 76"

Are plusnet using the same checker I used? I can't put in my line number as I am on Sky LLU, so used me address. Do ISPs have access to a more accurate checker or are they just using my address to get an estimate? When I checked my speed with EE they gave me a speed of 35.2Mb which is the exact "lowest" estimate on the BT checker- right down to the .2
Ignoring the high estimate of 50.7 !!!

Edited by deleted (Wed 26-Mar-14 22:53:00)

In reply to a post by Sir_Jasper:

Are plusnet using the same checker I used?

To answer my own question - it looks like they do!
I notice this speed estimate in an email I had from plusnet
http://postimg.org/image/9zlg96yzv/
Identical to the lower end of the result I had from a BT checker, which was based on address and post code only.

Edited by deleted (Thu 27-Mar-14 20:17:00)