Thank you, will PM you the details. Have since received a text saying that a currently active service is preventing placing the order and asking for the MAC again. I'm guessing the rep I spoke to (who was very helpful) either forgot that the current service is with Metronet or didn't realise that Metronet is a Plusnet brand.

He will probably get a letter from BT asking him to confirm that his line is being transferred across - it is normal practice to stop slamming.

Ring Metronet.co.uk and ask for MAC.
They are sister company o Plusnet not same company. There is a difference.

In reply to a post by flippery:

Ring Metronet.co.uk and ask for MAC.
They are sister company o Plusnet not same company. There is a difference.

You may want to check their Company Reg No at Companies House before making that assertion

Name & Registered Office:
PLUSNET PLC
THE BALANCE
2 PINFOLD STREET
SHEFFIELD
S1 2GU
Company No. 03279013

In reply to a post by LinnPlusnet:

Hi jimbo1966,

I'm very sorry for any confusion caused by this. It is incorrect that your father would need to get a MAC code from BT to transfer the phone line over. He can go ahead and sign up a new Plusnet account and we can migrate the current broadband to the Plusnet account and upgrade him to FTTC in the process if he signs up for one of our FTTC packages. Once the migration is complete we'll transfer the phone over from BT as long as he's signed up for phone with us as well.

Feel free to send me a private message once the account is set up so that I can check on the progress on this.

Regards,

I think this confirms the situation..... !

In reply to a post by flippery:

They are sister company o Plusnet not same company.

Er, no, they were bought 100% by Plusnet. I was a metronet customer at the time, and moved to an LLU provider instead (circa 2008).

Whilst I hear what everybody says. This is what still appears on Metronet Website

Plusnet is our sister brand and has recently won a load of awards, including Best Consumer ISP at the ISPAs and 9 out of 11 categories at the uSwitch Broadband Awards. If you came here looking for Metronet broadband, we're sure you'll find a product that suits you just as well over at the Plusnet site.


find out more about Plusnet broadband

Are you a Metronet customer?

You can still log in to this site and change your product,
contact our support team and manage your account.
Log in to the Metronet site.

Well, Plusnet insist they are a separate company to BT even though their CEO got BT Sport up and running for BT.

Not sure if you saw/had any luck with my PM.

I did call yesterday and spoke to somebody who confirmed we don't need a MAC code. He didn't think that the order would be held up.

But just received another text saying my order can't be processed without a MAC code.... So I really don't know if this job is going ahead or not.

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