Plusnet unlimited

10 years or so ago I used to be on Plusnet unlimited. Then they decided that they wouldn't provide that product any more and told us all to find alternative providers.
Now they are offering "unlimited" again, with an advert featuring that smug looking actor. Don't trust them. Ever. Find a reputable provider.

I went to Zen. They're great.

In reply to a post by ehnonymouse:

10 years or so ago I used to be on Plusnet unlimited. Then they decided that they wouldn't provide that product any more and told us all to find alternative providers.

On 30 January 2007 Plusnet was acquired by BT Group

PlusNet has changed over the past 10 years with respect to unlimited. I have been with them for the whole of that time. Unlimited really does mean unlimited now and they have the network to provide it at least as far as I am concerned.

I am glad that you have found an ISP in Zen who provide what you want at a price that you are willing to pay. I see no reason why you should use a 10 year old experience colour other people's view of what is available today.

Funny how, that in the 18 months that they re-introduced unlimited products, there has been not a single complaint posted that a user has had an issues with the volume of data they download. We have seen reports of people downloading hundreds of gig every month.

There are issues with Plusnet at the moment (e.g. long hold times on the phones and slow responses to tickets), but Unlimited being truly unlimited is absolutely not an issue.

Edited by jelv (Mon 07-Jul-14 08:29:56)

In reply to a post by ehnonymouse:

Don't trust them. Ever. Find a reputable provider.

That is totally out of order, possibly libellous.

PlusNet are very good - and a lot cheaper, better value and more unlimited than Zen, although the latter would be a good (if expensive) alternative, if you can afford them.

There is nothing wrong with Plusnet. I had FTTC Unlimited since February 2014 and before that ADFSL2+ Unlimited for over a year. Great service and cheaper. Zen support is only mon to fri only. But Plusnet support is 24/7 days a week.

In reply to a post by kasg:

In reply to a post by ehnonymouse:

Don't trust them. Ever. Find a reputable provider.

That is totally out of order, possibly libellous.

lol. Sounds like he has experience of their behaviour. Telling the truth is unlikely to be libellous.

In reply to a post by ehnonymouse:

10 years or so ago I used to be on Plusnet unlimited. Then they decided that they wouldn't provide that product any more and told us all to find alternative providers. ...

And for what do we deserve this trolling? Thank goodness being stuck on the "bad boys pipe" a whole decade ago hasn't scarred you for life(and I also remember the people involved trying to wreck this forum for everyone). If anyone is unhappy about their ISP they should move on and not continue to ruminate about it for 10 years.

I have been with PlusNet since 2005, you may ask why and the answer is because I have never has anything to complain about, my connection and speed have been good and whenever I have had any problems they have been sorted out in what I consider to be a reasonable time.

I have been on unlimited FTTP now for just over twelve months, I can and have downloaded as much as I want without any restriction, and never had a speed or connection drop since going onto FTTP.

I can also assure you that I don't have any particular loyalty to them they are just an ISP, if they had not delivered to my satisfaction I would have found another ISP that did.

I've been on Plusnet Unlimited Fibre extra for a month and a half.

My initial observations, in decreasing order of interestingness (to me):

1. Transparency: They give copious information about what's broken, or likely to break. This is utterly unlike my previous experience with Demon/Thus/Vodaphone (on another, still current line). Their support seems quite keen to help fix any (so far minor) glitches.

2. Unlimited means, in my limited experience, unlimited. Having said that, my usage statistics were unbelievably high -- though for a few weeks they've been unavailable. I suspect the statistics-gathering was simply broken. (It is not yet fixed; not that I care much.)

3. I did buy the package a few days before they brought in a half-price-for-6-months deal. I don't suppose I can blame them for not hinting that if I wait a few days I'd save ~ £50 quid. But (unprompted) they've reimbursed me for another £50 lost because they split the broadband and phone initiation (for some unknown reason).

4. The supplied wireless router is an utter joke. Never mind, it's free, and will do as a spare.

I'm reasonably content, so far. Plusnet repackage BT services, and BT is an evil organisation. I'm amazed that they can get anything at all to work on top of BT's shenanigans.

The OP seems a bit bitter and twisted.

And what experience would that be ? Aside from a good quality, stable connection, albeit with overly-long call waiting times.

The experience of signing up for an "unlimited" service then being thrown off for downloading lots. He is far from the only person to be caught by that in the past with Plusnet (not that they are the only ISP to have done it). I was one of those other people way-back-when who suffered the same fate.

However that was a long time ago. One of my two FTTC lines is with Plusnet and I am perfectly happy with them at the moment.

I am less happy with BT/Open Reach, my two FTTC lines have been faulty for ~90 days now. There is still no sign of when they are actually going to fix it

You do realise that only the name is the same?

Different owners; different Directors; different senior management for the most part; probably all different kit; different products; different BT Wholesale and Openreach products to sell, with a greatly change cost structure.

Ever heard of Skoda?

In reply to a post by BatBoy:

lol. Sounds like he has experience of their behaviour. Telling the truth is unlikely to be libellous.

Indeed. But he wasn't.

Edited by kasg (Mon 07-Jul-14 20:45:49)

The defintion of unlimited then was a bit different then...

In what way ?

Back then the front page started off saying that unlimited was, unlimited. There were no caveats attached to it when they started offering it (this was before any form of network management or fair usage limits for example). In the end it turned out that they didn't really mean unlimited when they said unlimited. What they actually meant when they said unlimited, was limited (though for quite a while they wouldn't tell you what the limit was until you met it and they gradually cranked the limit down so it hit more people).

Now they are saying "All our current broadband packages are completely unlimited with no monthly usage limit - letting you browse and download around the clock". Now I hope that this time they really mean it and they probably do. But you can't really blame people who went through the process of being made out to be the bad guys (after making use of unlimited last time) for being sceptical this time.

There are now rules around the use of word unlimited. Of course nothing to stop an ISP changing direction or being bought.

Do you have a link for that ? I'd be curious to see what the rules are.

http://www.thinkbroadband.com/news/5134-new-advertis...

I'm sorry that you feel the way you do.

We now only offer Unlimited Packages and it really is Unlimited. The packages we offer now are much, much better than our previous packages both on price and from a Traffic Management point of view.

If you've any specific questions you'd like to ask or want any points clearing up, let me know and I'd be happy to answer them.

I remember this with a Vodafone dongle I got several years ago (on contract). It was worded as unlimited. I mean, clearly worded as that...

...

but with a fair usage of 3Gb per month.

...

So I questioned the sales woman on the phone about it - she says to me "Ok, that's you upgraded to the unlimited tariff".

to which I paused and went...

"... ok thanks, but.... it's not really unlimited, is it?"

*pause*

her: "no, there is a 3Gb fair usage policy."

...

me: "so what does that actually mean?"

...

her: "it means if you go beyond the 3Gb limit, we may apply extra charges to your account or block access."

Seriously, what a joke.

What annoys me most about this is that it is deception, by them, so they can make a quick sale and buck out of you. What's another word for deception? Fraud.

Seems things have moved on a bit since then (thankfully). I'm fairly sure PlusNet now offer unlimited, but it will be "limited" to an extent by their traffic shaping equipment, during peak times, in order to manage such a service. A fair and reasonable compromise.

PlusNet don't traffic shape. They prioritise some types of traffic to ensure that time sensitive traffic doesn't suffer under congestion but the old traffic shaping went a few years back.

In reply to a post by mixt:

Seems things have moved on a bit since then (thankfully). I'm fairly sure PlusNet now offer unlimited, but it will be "limited" to an extent by their traffic shaping equipment, during peak times, in order to manage such a service. A fair and reasonable compromise.

It isn't limited during peak times. If it were you'd see the aggregated traffic graphs flat top at peak times as the speeds were restricted: http://www.plus.net/support/service/network_performa...

Perhaps people who regularly download high volumes (say more than 10GB per day) could post to say just how much they use. It would be interesting to see just how high some peoples usage is.

Here you go..

http://i514.photobucket.com/albums/t347/wavydavy75/S...

http://i514.photobucket.com/albums/t347/wavydavy75/S...

Edited by Davey_H (Tue 08-Jul-14 13:51:36)

In reply to a post by chrispettitt:

I'm sorry that you feel the way you do.

We now only offer Unlimited Packages and it really is Unlimited. The packages we offer now are much, much better than our previous packages both on price and from a Traffic Management point of view.

If you've any specific questions you'd like to ask or want any points clearing up, let me know and I'd be happy to answer them.

I think he has one Chris :-

In reply to a post by andynormancx:

The experience of signing up for an "unlimited" service then being thrown off for downloading lots. He is far from the only person to be caught by that in the past with Plusnet (not that they are the only ISP to have done it). I was one of those other people way-back-when who suffered the same fate.

However that was a long time ago. One of my two FTTC lines is with Plusnet and I am perfectly happy with them at the moment.

I am less happy with BT/Open Reach, my two FTTC lines have been faulty for ~90 days now. There is still no sign of when they are actually going to fix it

To others, I find it easy to mix up this poster with the OP, to whom he refers in the post. (I think in my case it is the long nick).

I think the fact this one has Plusnet FTTC has been forgotten, and maybe others are, like me, sometimes thinking he is the OP.

Last billing month, due to (mainly) multiple Windows re-installations (and the associated updates, programs etc etc), I used somewhat under 1Tb (761.95GB total usage; 602.16GB peak 159.79GB off-peak).

There are 5 PC's here, 1 laptop, and multiple internet capable phones...

Edited by deleted (Tue 08-Jul-14 16:16:45)