Lack of Communications from PlusNet on Phone order

Hi All,
Just want to check I am not worrying needlessly...
I signed up to PlusNet Phone and Fibre several weeks ago and today is meant to be my switch-over date.
My phone line has stopped working this morning and I have also received an email from PlusNet about the BT Engineer visiting to install my Fibre.
However, there is nothing mentioned about the Phone line stuff. Should I have received something about the Phone?

Bit worried because they had initially messed up the Phone switch-over date and this was supposedly resolved several weeks ago.
Also, on the account summary page it shows the Fibre related stuff is Complete/Activated. However, the phone line entry is still showing as 'Unconfigured'
One more thing, somewhere on my Account pages / Order tracking I saw a completion date of 24th July - cant quite find the page today...

Should I be worried?

For a phone switch your old provider should have written giving you a 10 day window to object to the move, called Notification of Transfer (assuming its a WLR line) has that happened?

With WLR based services, the phone can move before or after the broadband.

I too am transferring my phone to PlusNet and have a transfer date of 29th July, 6 days away and I have heard nothing from BT regarding the phone move either. They have acknowledged the BB migration though.

Sky did write to me a while back - sorry to see you leave etc.

Openreach engineer has been and the internet is now working.

I can hear a dial tone when I pick the phone up, but I still cannot dial out or dial in.
I get a dead tone once I finish dialling out and when I try calling in from my mobile I get a network busy tone...
It is now 7 hours since the line went down - has never taken this long before....Is that normal?

Speedtest results look good mind. But it won't count for squat with the missus if they mess up the phone!
http://www.thinkbroadband.com/speedtest/results.html...

Edited by umernalla (Wed 23-Jul-14 15:00:12)

In reply to a post by umernalla:

I get a dead tone once I finish dialling out

What happens when you dial 1470 17070? Does it announce the right no. as "This circuit is defined as ..."?

I get as far as 1470 and get a dead tone...
If I dial slowly, the dead tone comes immediately after the 0..

Try it as just 17070. I prefixed the 1470 just in case you had Number Withheld.

Thanks!
Ok - 17070 gives me some sort of menu.
I chose the Ringback option and then hung up.
I got a call thanking me for using the test facility.

What does this mean? Is the migration still ongoing? Bearing in mind it has been at least 9 hrs since I noticed the line was down.

Did it tell you the "defined as number"?

I suggest you call Plusnet using a mobile. It sounds to me like it isn't activated on your account. They probably haven't been notified yet OR have connected it.

Hi there,
Happy to check the orders on our systems for you umernalla

Same goes Thehorseman.

Feel free to drop me a PM with a support ticket ID or a username.