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Hi All,
Just want to check I am not worrying needlessly...
I signed up to PlusNet Phone and Fibre several weeks ago and today is meant to be my switch-over date.
My phone line has stopped working this morning and I have also received an email from PlusNet about the BT Engineer visiting to install my Fibre.
However, there is nothing mentioned about the Phone line stuff. Should I have received something about the Phone?
Bit worried because they had initially messed up the Phone switch-over date and this was supposedly resolved several weeks ago.
Also, on the account summary page it shows the Fibre related stuff is Complete/Activated. However, the phone line entry is still showing as 'Unconfigured'
One more thing, somewhere on my Account pages / Order tracking I saw a completion date of 24th July - cant quite find the page today...
Should I be worried?
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For a phone switch your old provider should have written giving you a 10 day window to object to the move, called Notification of Transfer (assuming its a WLR line) has that happened?
With WLR based services, the phone can move before or after the broadband.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I too am transferring my phone to PlusNet and have a transfer date of 29th July, 6 days away and I have heard nothing from BT regarding the phone move either. They have acknowledged the BB migration though.
BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity 2 -> Plusnet Unlimited Fibre Extra
Say it with flowers, give her a Triffid  |
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Register (or login) on our website and you will not see this ad.
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Sky did write to me a while back - sorry to see you leave etc.
Openreach engineer has been and the internet is now working.
I can hear a dial tone when I pick the phone up, but I still cannot dial out or dial in.
I get a dead tone once I finish dialling out and when I try calling in from my mobile I get a network busy tone...
It is now 7 hours since the line went down - has never taken this long before....Is that normal?
Speedtest results look good mind. But it won't count for squat with the missus if they mess up the phone!
http://www.thinkbroadband.com/speedtest/results.html...
Edited by umernalla (Wed 23-Jul-14 15:00:12)
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I get a dead tone once I finish dialling out What happens when you dial 1470 17070? Does it announce the right no. as "This circuit is defined as ..."?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I get as far as 1470 and get a dead tone...
If I dial slowly, the dead tone comes immediately after the 0..
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Try it as just 17070. I prefixed the 1470 just in case you had Number Withheld.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Thanks!
Ok - 17070 gives me some sort of menu.
I chose the Ringback option and then hung up.
I got a call thanking me for using the test facility.
What does this mean? Is the migration still ongoing? Bearing in mind it has been at least 9 hrs since I noticed the line was down.
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Did it tell you the "defined as number"?
I suggest you call Plusnet using a mobile. It sounds to me like it isn't activated on your account. They probably haven't been notified yet OR have connected it.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Hi there,
Happy to check the orders on our systems for you umernalla
Same goes Thehorseman.
Feel free to drop me a PM with a support ticket ID or a username.
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Thanks Adam, PM Sent.
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Hi,
Yes I get a Defined number but that is not my normal landline number - it is a different last 4 digits.
If I ring that number from my mobile then my landline rings!!
I still cannot make any other outgoing calls.
Is this a temp thing or have PN messed up?
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Guessing but sounds like line is back on WLR (off of the full LLU from Sky) but the number port may not have completed yet.
The number is a virtual entity that can be switched on to replace the holding number the line has for now, i.e. was not available for a period of time possibly
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Ok - all seems to be working now.
I rang PN from my mobile and in the time I was on hold (10 mins!) and the 1st few minutes talking to the guy, it started working.
Thanks to everyone who helped me with the diagnostics etc.
Cheers!
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Ah, why didn't say so first off? That was what I was after and asked for.
They have not transferred your no. or given you a wrong one.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Cheers Xray - really appreciate your help - but all sorted now!
Thanks!!
Speed Test!
Average speed 70Mbps - wooohooo!!
Edited by umernalla (Wed 23-Jul-14 16:58:15)
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My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Just downloaded a few GB files - average download speed 7.4MBytes a sec.
I use to max out at 1.9MBs with my Sky ADSL connection - so almost 4 times as fast.
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Adam, you have a PM. Thanks.
BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity 2 -> Plusnet Unlimited Fibre Extra
Say it with flowers, give her a Triffid |
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Cheers,
I've replied to both of your PMs.
Adam
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Adam, apologies, but I've sent you a PM, wonder if you can help.
James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
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Thanks, Adam. I've checked with BT as you suggested and it is ok. The VOL order number on the email is marked as completed yesterday. And my PN BB still works.
BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity 2 -> Plusnet Unlimited Fibre Extra
Say it with flowers, give her a Triffid |
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Phew!
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yes, it is just bad wording on the email that BT send to notify that they are stopping the broadband. The email does not mention that it was a migration to another provider.
BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity 2 -> Plusnet Unlimited Fibre Extra
Say it with flowers, give her a Triffid |
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