Moving from BT

Hi all,

Signed up on the 27/7 for migration from BT (phone and Fibre broadband). How long does this normally take? router hasn't been delivered yet and heard nothing from PlusNet.

Have logged into the member centre that tells me my account is being prepared, is it normal to take this long and not hear anything from PlusNet?

Many Thanks

Edited by deleted (Wed 20-Aug-14 18:47:06)

In reply to a post by J_Walsh:

Have logged into the member centre that tells me my account is being prepared, is it normal to take this long and not hear anything from PlusNet?

No you've fallen into the hole I fell into and others have when moving from BT. :-/

Call them (SALES, not support), or raise a ticket, or open a thread on the community forum, and someone will kick the system. Your account is probably in technical "limbo"

Good luck.
Please post how it goes, so others (e.g. me) thinking of following in your footsteps can learn ...

In reply to a post by jchamier:

In reply to a post by J_Walsh:

Have logged into the member centre that tells me my account is being prepared, is it normal to take this long and not hear anything from PlusNet?

No you've fallen into the hole I fell into and others have when moving from BT. :-/

Call them (SALES, not support), or raise a ticket, or open a thread on the community forum, and someone will kick the system. Your account is probably in technical "limbo"

I hope this isn't the case, Not mpressed so far

In reply to a post by J_Walsh:

I hope this isn't the case, Not mpressed so far

You need to get hold of them quick, as you don't want the MAC from BT to expire, or you have to get that re-issued.

Have posted a topic on the forums, I'm considering cancelling my order with PlusNet - not impressed!

I too, fell into the 'hole'. As jchamier says phone them. When I called after not having heard anything for a week, the person I spoke to was able to set things in motion there and then. Everything went as expected from then onwards.

In reply to a post by J_Walsh:

Have posted a topic on the forums, I'm considering cancelling my order with PlusNet - not impressed!

I can understand that, but once you speak to someone they can fix this very quickly and get the order moving. I suspect its a BT to Plusnet with fibre gotcha, and not very many people are doing that yet.

Hi all,

just an update spoke to PlusNet as advised by you lot!
Helpful lady on the phone put the order through manually.
Migration went through today, first thoughts browsing is a lot quicker speeds and pings pretty much the same so very happy so far.

Thanks!

Great.

Sig-change time .

done

Edited by deleted (Fri 29-Aug-14 15:30:30)

Which is following on from the one on Wednesday and last week too. Getting a bit regular this problem.

Edited by deleted (Fri 29-Aug-14 17:16:04)

Haven't had any downtime yet running fine

In reply to a post by pcoventry76:

Although there is currently an authentication outage which might affect you - I hope not or way to start lol

Ahh is that what happened? My router reported about 10 ppp sessions that just got terminated by remote, and it reconnected, to then get terminated again. Between 14:47 and 15:30 I believe. After that its been fine.

There was a problem see below:

http://community.plus.net/forum/index.php/topic,1312...

http://community.plus.net/forum/index.php/topic,1312...

Edited by adslmax (Fri 29-Aug-14 21:18:55)

In reply to a post by adslmax:

There was a problem see below:

Thanks!

I've bookmarked the Status page:
http://www.plus.net/supportpages.html?a=2&?helpheade...

Mine was about 02:30ish Wednesday morning. It all came back at 06:25 when I reset the router. I'm surprised that the router did not reconnect automatically (it has previously).

Finally switched back to fast path overnight!