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Not a good start with Plusnet. Just signed up for the phone and fibre deal at 14.99 / month with first 6 months free. Paid £162.86 for advance line rental so as the first 6 months BB is free, that should leave just £0.99p / month for caller display. Back comes an email saying I'll pay 15.98 for the first 6 months!
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Today you've paid
£162.86 - more detail
Each month you'll pay
£15.98 - for the first 6 months
£15.98 - from month 7
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Opened a support ticket which they say will take at least 10 hours to answer
Are they always this good?
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You realise they're just BT under a different brand name?
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Wrong.
Different products, prices, support, kit, strategy.
A Skoda is not a VW. A Bentley is not a VW.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Register (or login) on our website and you will not see this ad.
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Despite the possible wait best to phone CS and get the details sorted for your account, tickets are slow and if you add anything to your ticket before you get a reply it goes further back in the que ...... well it used to do and I doubt that'll have changed been improved.
https://portal.plus.net/supportpages.html?a=212&help...
plusnet user
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Wrong.
Different products, prices, support, kit, strategy.
A Skoda is not a VW. A Bentley is not a VW. But that's exactly what I'm saying - Plusnet are Skoda to BT's VW.
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Hi philflyer,
Glad to hear you've just signed up to Plusnet!
Hmm....That certainly doesn't look right. This may be an error in your welcome email or the account's been incorrectly set up.
Either way, can you PM me your username so that I can take a look into that from our side please?
Thanks.
Regards,
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t that's exactly what I'm saying - Plusnet are Skoda to BT's VW. PN's UK support is Rolls Royce quality when compared to BT's Indian script monkeys. You may have to wait a bit but at least PN's support actually try to help their users.
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I realise that Plusnet are owned by BT but they are considerably cheaper for both phone and internet. 6 months free plus £50 cashback seems pretty good so I thought I would give them a try as I can't see any reason why the service should be any worse than what I have already experienced if it all goes through the same BT wholesale route . My problems have always been with Openreach rather than BT broadband and I am stuck with them whoever I go with.
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My problems have always been with Openreach rather than BT broadband and I am stuck with them whoever I go with.
And the thread is about what?
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Skoda now produce VFM cars since being taken over by VW. A decent parent company can make a difference.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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Just as Plusnet are a far better and successful company than they were before the takeover  . The difference between Plusnet and BT is just as marked as between Skoda and VW.
The difference is that VW is highly respected, so pointing out that the resurgent Skoda belongs to them is an explanation, whereas saying Plusnet is a brand name of BT to me implies a slur - given how poor BT Retail is when it comes to consumer level support.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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PlusNet were an amazing company 10 years ago. They were a real techies ISP with amazing support and good value products. They then had a pretty serious dip as they became more and more mainstream. They seem to be on the up again but I wouldn't say they have managed to get back to how good they were in their prime.
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Just as Plusnet are a far better and successful company than they were before the takeover . The difference between Plusnet and BT is just as marked as between Skoda and VW.
The difference is that VW is highly respected, so pointing out that the resurgent Skoda belongs to them is an explanation, whereas saying Plusnet is a brand name of BT to me implies a slur - given how poor BT Retail is when it comes to consumer level support.
Plusnet better than BT, would not have a clue. I am with BT and have not had a problem in last 2 years.
How are you judging BT for support? Do you have recent call to use?
Plusnet 3 BT 0 today
Edited by flippery (Mon 03-Nov-14 16:48:15)
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Far worse than BT. Never seen so many switching jobs screw up connecting to another provider. Tickets and phone response seem even worse than when I was with them. Begin to wonder if there is such a thing as a good supplier. Ticket ignored by Zen after they switched me to the wrong higher priced phone package. May as well pay Primus or TT prices.
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I'm happy with the comparison of Plusnet being the Skoda of BT's VW and I look forward to adverts made of cake 
I've not had any trouble with BT Retail consumer support and some of the posters in their Community forums are clearly expert.
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Don't people there get banned for dissent and complaining about non-resolution of long-standing complaints?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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They basically get banned for aggressive or disruptive posting, just like a lot of forums
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Don't worry - "they'll do you proud"
Or "they'll do you".
That's a plusnet aka BT second brand thing.
Enjoy!
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Well I've just had a reply from Plusnet support agreeing that the email is incorrect but saying that the advance line rental is being tracked correctly and "Your bill should be generated correctly moving forward". Surely these emails are generated automatically so there must be dozens of incorrect ones being sent out.
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Plusnet are Skoda to BT's VW. PN's UK support is Rolls Royce quality when compared to BT's Indian script monkeys. You may have to wait a bit but at least PN's support actually try to help their users.
At least the Indian script monkeys answered within 5-10 minutes and as a non-techie I found them very helpful. After years with BT I moved to Plusnet this summer, largely on the recommendations on this website. Plusnet cut us off on transfer day, it proved impossible to reach phone support, and on the one occasion when my wife did get a reply (after 35 minutes) the agent was uncaring and unhelpful. From my experience since then, and postings here and on PN's own forum, I fear Plusnet has expanded too quickly, as TalkTalk did six years ago, and is rapidly throwing away its reputation and goodwill.
The reps who patrol this website are excellent but if they are diverted to other duties PN may regret it. My PN connection is fine (except when like thousands of customers we've been cut off, as happened last month) but I cannot recommend them on the basis of my first five months.
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I just want to point out that a Plusnet admin responded to you here (on an unofficial forum) within 2 hours of you posting.
Do you realise how long it takes for an official response on the Virgin Media forums? 4-5 days MINIMUM.
Take that as you may. I highly doubt VM will respond to unofficial tickets as fast as what happened on these forums.
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Thanks for sending me your details. I've responded to your PM.
Regards,
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....... and who do you work for is your ISP? 
plusnet user
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And just like Skoda winning awards (VW not so many) so do PNet (BT not so many either).
Somebody votes for them.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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Yep, the whole system is corrupt, with customers being paid to vote.
LOL
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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But does that show that the majority are happy for the amount they pay?
As we all know, most posts on these forums are about issues people are having. Would be nice to have an idea about the number of users with issues compared to those without.
I was more than happy with my O2 standard price and speed. I'm now paying less but getting similar download and less upload with UW via TT. Had a couple of issues but were sorted fairly quickly.
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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Well there are 764,000 online at the moment.
The emergency maintenance they announced earlier seems to be a problem with ptn-bng02 and ptw-bng02. I wonder if ptw-bng02 is to replace ptn-bng02, at least for the moment.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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As we all know, most posts on these forums are about issues people are having. Would be nice to have an idea about the number of users with issues compared to those without.
Ah, come on........now you're being sensible!
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wow a lot of new bng's there, they seem aggressive in getting more live, when they dont seem stable and dont even support ipv6 yet.
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Spot on!
I only noticed today that they also have higher user-connectivity. But definitely giving trouble.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Will the bigger uptake of FTTC products have anything to do with it?
plusnet user
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The higher capacity of them; the fact they are installing them; or their unreliability?
I don't really think it's either of the first two. Just newer type kit to handle Plusnet's continuing rapid growth, and that kit hasn't been adequately tested in the field before.
Where Plusnet may have gone wrong is in installing so many when IIRC the first couple were dodgy. They should have been sorted out before adding more.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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any reported events from todays emergency maintenance? ptn-bg01 may crash soon its over 50k users.
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It was running at 53.54 yesterday afternoon and didn't fall over .
There was an email yesterday about today:- Posted: Wed, Nov 05 2014 at 12:53:26
Subject: Emergency Network Maintenance Thursday 6th November 14:00-15:00
When's this work happening?
Tomorrow afternoon, 6th November 2014
What does it affect?
Broadband connectivity.
How long will it take?
Expected to take 1 hour.
What does the work involve?
We're making some changes to parts of our broadband network to allow us to increase overall network stability. You're on Plusnet aren't you? You could register to receive Service Status emails on this page. That also shows the last few in the archive.
Other options also available - I might check those out. At least one (latency) seems to be either dead or down. I suspect dead.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Thu 06-Nov-14 15:41:44)
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LOL, ptw-bng02 is currently showing 774 .97, with the column total only and incorrect 47.03. The column total is merely a delay in the updating process and is often zero, but the ptw-bng02 id not a typo by me.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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of course, its in my sig and I am still on a ipv6 account, I make sure I am on the old gateways tho so wont be immediately aware if a bng crashes.
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