Advice please - moving house 2 months into Plusnet contract

Hi all, in September I took out 12 months up front line rental and 40/20 FTTC for 18 months (with the £3.99 for the first 6 months offer).

I'm now moving house in mid December and having looked on the Plusnet site it says...

"Moving broadband is free if you take a new contract (you may need to change your broadband product to do this), otherwise it'll cost £65.00."

Can anyone offer advice on the following:-

1) Can I take my remaining 12 months up front line rental with me for free?
2) If I start a new contract (to avoid the £65 charge) I assume I'll lose the remaining "£3.99 for 6 months"?
3) If I start a new contract will I be eligible for any special offers currently running?

Thanks!

Try phoning the house move team and asking https://portal.plus.net/home-broadband/movinghome/

As Oldjim suggests, try giving our customer options team a ring. They'll be able to advise on any charges, discounts and offers for your account.

Thanks, I tried ringing this morning but got a message that there was long wait. Can I do anything through the member centre online?

Did you select Option 3?

Um, can't remember. I think I did option 1 first, then there was an option for moving home - but it wasn't 3!

Option 3 is the one to get the Retentions team, which is who you need . The waiting time will be different.

Edited by RobertoS (Thu 20-Nov-14 12:14:26)