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Noiz
Keen to get online asap, I ordered a Plusnet fibre connection in what I thought was plenty of time on the 15th of November, with a requested install date of the 3rd or 4th of December. The ordering system told me that I'd be provisioned with a new number as they were unable to port the existing Sky managed line, which I was fine with as the number had changed since we left anyway. I heard nothing further and assumed the order was progressing normally until the 24th, when I got an email saying that they couldn't port the old number (I know) and would I be OK with a new one?! Surely I confirmed this when I signed up?
I immediately replied saying yes that's fine, mentioning that I'd agreed to the same when I signed up, and would this delay my order at all? (I also noticed a previous comment from the 18th mentioning that there was an issue with the order, but unfortunately I wasn't notified of that one.) I had no acknowledgement of my question but a further (internal) comment appeared 2 days later saying that an ADSL order had been placed in error (by them) and requesting that it be cancelled and a fibre order be placed instead. This was followed shortly by an email informing me that my number transfer (with a new number listed) would take place on the 10th!
Does this mean that the line itself won't be provisioned until then and instead of a manageable 5 days without any Internet, it'll now be 12?
Really not the best start to my relationship with Plusnet. Hoping for some good news here but can't imagine there is any...
